1. rosede's Avatar
    I've had my S8 for a couple of weeks now. There have been a couple of instances where someone sent me an image in the messaging app, but the image is blurry. When I try to click on it, I get a message that say's that the image hasn't been downloaded. I see no way to download the image.

    Whats going on? I've never had this issue with previous version of Samsung Galaxy phones.

    Thanks

    Daryl
    Morty2264 likes this.
    09-26-2017 07:29 PM
  2. mary beth hale's Avatar
    Hi. In message settings >more settings >multimedia settings... Do you have "auto retrieve" button on?
    09-26-2017 09:42 PM
  3. mary beth hale's Avatar
    Wierd that it only happens occasionally. Wish I could help. I'm assuming you're talking about the Samsung message app that comes as default?
    09-26-2017 09:44 PM
  4. mary beth hale's Avatar
    Also, maybe double check your mms apn
    09-26-2017 09:45 PM
  5. Morty2264's Avatar
    My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.
    09-26-2017 10:00 PM
  6. Laura Knotek's Avatar
    My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.
    I second this. I use Textra, and it works well for me with both SMS and MMS.
    anon(123856), Morty2264 and rosede like this.
    09-26-2017 10:05 PM
  7. rosede's Avatar
    Hi. In message settings >more settings >multimedia settings... Do you have "auto retrieve" button on?
    Yes, Auto Retrieve is turn on......
    09-27-2017 08:51 AM
  8. rosede's Avatar
    Wierd that it only happens occasionally. Wish I could help. I'm assuming you're talking about the Samsung message app that comes as default?
    .....Yes, it only happens occasionally. Happened with on my wife's phone as well.
    09-27-2017 08:53 AM
  9. rosede's Avatar
    Also, maybe double check your mms apn
    ....I'm not sure what the mms apn is. I'm assuming that you mean the messaging app?
    09-27-2017 08:55 AM
  10. rosede's Avatar
    My recommendation to you is to download another messaging app - like Textra - and seeing if the picture/MMS issue still persists in that app.
    Sounds like Textra is a preferred option. I wasn't happy with the default app, so I'll give Textra a try and see if this issue persists.

    Daryl
    Morty2264 likes this.
    09-27-2017 09:00 AM
  11. rosede's Avatar
    Thank you to all who responded. I appreciate the help.

    Daryl
    anon(123856) and Morty2264 like this.
    09-27-2017 09:01 AM
  12. Morty2264's Avatar
    Sounds like Textra is a preferred option. I wasn't happy with the default app, so I'll give Textra a try and see if this issue persists.

    Daryl
    I've been using Textra for years (and upgraded to the Pro version - that's how much I liked it; and I usually don't pay for things on Google Play haha); and have not been disappointed. Give it a try and see if that fixes anything for you!
    Laura Knotek and rosede like this.
    09-27-2017 01:52 PM
  13. RoxyLady0079's Avatar
    My mom had the same issue with her S8 and in order to fix the issue she had to turn off chat messaging. Go into your messaging settings>chat settings>default message type and you'll see where you can switch to SMS/MMS messaging instead of using chat messaging. Hope this helps
    01-19-2018 01:12 AM
  14. calindor's Avatar
    I had this problem as soon as I updated my Samsung Galaxy S8 (GS8) to the Android Oreo operating system.

    I tried a whole bunch of suggestions and I did these 3 easy things which fixed it for me:

    #1 - Enabled auto-download
    Step 1: Open android Messaging app in your Oreo devices
    Step 2: Tap on three vertical dots at top right corner
    Step 3: Select Settings
    Step 4: Tap on Advanced
    Step 5: Enable auto-download MMS if disable
    (mine was enabled, but this is important to check)

    -then-

    #2 - Clear cache and data for mms services
    Step 1: Go to settings in your Oreo devices
    Step 2: Tap on apps & notifications
    Step 3: Choose "All Apps" from drop down menu
    Step 4: Tap on menu (3 dots) in top right corner
    Step 5: Tap on show system apps
    Step 6: Find "MmsService" and tap on it
    Step 7: Tap on storage
    Step 8: Tap on "clear cache" and then after that "clear data" (you don't lose any messages)

    -then-

    #3 - Restart phone


    Hope that works for you as well as it did for me!
    03-29-2018 05:59 PM

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