1. anon(8312128)'s Avatar
    Totally perplexed on this.

    I have a Verizon S8 and my friend has a Sprint Note 8.

    I cannot use Google Assistant from the AOD screen, but he can with his Note 8. Even his Google settings are different than mine. His Note 8 has "Trusted Device" setting and my S8 does not.

    I would sure like to be able to use Google Assistant from the AOD screen ... I've read a few posts on here saying that you just simply can't on a non-Google device.

    What is going on here? We both have Samsung Galaxy phones but the Google settings are different?? Doesn't make sense to me. I've included a screen shot of my Google voice settings and his Note 8 Google Voice settings.S8 vs Note 8 - Google settings-screenshot_20170929-175551.jpgS8 vs Note 8 - Google settings-screenshot9520170929-183349.jpg
    09-30-2017 12:24 AM
  2. chanchan05's Avatar
    Because carriers like to alter the settings in their phones for various reasons.
    09-30-2017 02:13 AM
  3. jlo3378's Avatar
    Totally perplexed on this.

    I have a Verizon S8
    I have a Verizon s8 and my Google settings look like your friends note 8. Using Ok Google while the screen is locked sometimes works and sometimes doesn't. I gave up on figuring it out a while ago.

    09-30-2017 06:25 AM
  4. Indecisi0n's Avatar
    The note 8 is able to unlock with Google Assistant. The Samsung s8 however is not able to do this. It's so frustrating.
    09-30-2017 08:33 AM
  5. anon(8312128)'s Avatar
    I have a Verizon s8 and my Google settings look like your friends note 8. Using Ok Google while the screen is locked sometimes works and sometimes doesn't. I gave up on figuring it out a while ago.

    https://uploads.tapatalk-cdn.com/201...888a1c847c.jpg
    Is your phone unlocked?
    09-30-2017 11:50 AM
  6. anon(8312128)'s Avatar
    Because carriers like to alter the settings in their phones for various reasons.
    This is just beyond frustrating. Can't leave Verizon because I prefer their network ... can't get an unlocked phone because I don't want to be without Wi-Fi Calling & Visual Voicemail .... and Verizon "gimps" my device by taking away Enhanced Messaging, gimping my Google settings, and who knows what else they've done to my device that I haven't discovered yet.
    09-30-2017 11:55 AM
  7. anon(8312128)'s Avatar
    Because carriers like to alter the settings in their phones for various reasons.
    This is just beyond frustrating. Can't leave Verizon because I prefer their network ... can't get an unlocked phone because I don't want to be without Wi-Fi Calling & Visual Voicemail .... and Verizon "gimps" my device by taking away Enhanced Messaging, gimping my Google settings, and who knows what else they've done to my device that I haven't discovered yet.
    09-30-2017 11:56 AM
  8. jlo3378's Avatar
    Is your phone unlocked?
    No, regular phone from the carrier.
    09-30-2017 01:49 PM
  9. anon(8312128)'s Avatar
    No, regular phone from the carrier.
    Bizarre.
    09-30-2017 02:36 PM
  10. franko515's Avatar
    Hope this helps
    10-13-2017 07:32 PM
  11. mary beth hale's Avatar
    I also have trusted voice switch on my unlocked S8. OK Google will not,however, unlock phone from the AOD screen.
    10-13-2017 08:06 PM
  12. anon(8312128)'s Avatar
    As someone previously posted, and I definitely concur because I've witnessed it, OK Google unlocking the device from the AOD screen is only available on Note 8 (as far as Samsung devices go).

    1) "Trusted Voice" has to be present
    2) The verbage you're looking for is, "Say OK Google any time. Your device recognizes your voice when you say OK Google, even if the screen is off or you're using your favorite apps"
    mary beth hale likes this.
    10-13-2017 08:39 PM
  13. anon(8312128)'s Avatar
    I also know this because I briefly owned a Note 8 until I decided it was too big and exchanged for the S8.

    ..... and definitely does not work on my S8

    Why would you only see this feature on the Note 8 and not the Galaxy S phones? I don't get it. I kinda gave up on trying to figure it out.
    10-13-2017 08:41 PM
  14. anon(8312128)'s Avatar
    I also have trusted voice switch on my unlocked S8. OK Google will not,however, unlock phone from the AOD screen.
    I believe "trusted Voice" appears in the Google settings once you set some kind of lock on your device
    mary beth hale likes this.
    10-13-2017 08:45 PM
  15. mary beth hale's Avatar
    I believe "trusted Voice" appears in the Google settings once you set some kind of lock on your device
    Yes. That's the way it works. Sure wish it could unlock from AOD though.
    10-13-2017 10:26 PM
  16. anon(8312128)'s Avatar
    Yes. That's the way it works. Sure wish it could unlock from AOD though.
    Me too
    10-13-2017 10:29 PM
  17. mj0528's Avatar
    Bixby and ok Google works well together.
    10-14-2017 12:13 AM
  18. ChuckWithAZ3v's Avatar
    As someone previously posted, and I definitely concur because I've witnessed it, OK Google unlocking the device from the AOD screen is only available on Note 8 (as far as Samsung devices go).

    1) "Trusted Voice" has to be present
    2) The verbage you're looking for is, "Say OK Google any time. Your device recognizes your voice when you say OK Google, even if the screen is off or you're using your favorite apps"
    Can confirm, I have a VERIZON Note 8 and it allowed me to activate assistant and unlock the phone from the AOD without touching a single button.
    01-24-2018 02:03 PM
  19. mary beth hale's Avatar
    People with S8/S8+... Don't give up. With Oreo you can unlock from AOD using "OK Google" just like you can on the Note 8 . Works fine on the Oreo Beta.
    01-24-2018 08:23 PM
  20. anon(8312128)'s Avatar
    People with S8/S8+... Don't give up. With Oreo you can unlock from AOD using "OK Google" just like you can on the Note 8 . Works fine on the Oreo Beta.
    YES - I had always thought it was a device thing, but it's not - it's an Oreo thing . I've since gone to a Pixel 2XL, but this whole topic was maddening when I still had my S8.
    mary beth hale likes this.
    01-24-2018 08:36 PM
  21. chazglenn3's Avatar
    It's actually an Android 7.1 thing, but Oreo will also fix it as it is a higher upgrade.
    mary beth hale likes this.
    01-25-2018 08:09 AM

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