1. _YoKolorMeBadd's Avatar
    Hello,

    My mom has a s8+ that (according to her) the screen went black and when it turned back on it said “maintenance reset” and her phone is like a brand new phone now. She’s lost everything. Has anyone experienced this? If so, is there a way to get her pictures and messages back? Thanks in advance.
    10-01-2017 03:52 PM
  2. Gayle Lynn's Avatar
    Using stock charger or something else?
    Had a S7 in a thick rubberized case the first week, while a phone is indexing and doing a lot of optimization. It over headed. Black screen and green text on restart showing verbose mode

    More info so you can cut down the question & guessing to figure out why.
    10-01-2017 04:47 PM
  3. _YoKolorMeBadd's Avatar
    She says it was just in her hand and it went black and restarted. I wasn't with her so I'm not sure what happened before hand. And if I believe so, she only has the stock USB-C charger with her.
    10-01-2017 05:20 PM

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