1. crazigee's Avatar
    I'm having a software issue with my S8 and will doing a factory reset to see if it will correct the problem.

    Since I think the issue if with the software or settings how do I stop Goggle Play from automatically restoring all of my apps and settings after doing the reset?
    11-04-2017 01:30 PM
  2. B. Diddy's Avatar
    When you go through the Setup Wizard again, it should ask you if you want to restore the phone using a previous backup, or set it up from scratch -- select the latter. To be safe, as soon as the setup is done, open the Play Store immediately and go to My Apps to make sure nothing is automatically installing.
    11-05-2017 01:30 AM

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