1. KA1OTE's Avatar
    Hey everyone! My Droid Turbo finally bit the bullet last Friday so I drove 2 hours to the nearest Best Buy and scored myself a new S8 on their $350 off promotion.

    Now I have this awesome phone and, through my time spent personalizing and getting acquainted with this non Motorola phone, I have discovered a problem/issue/concern/what-have-you...

    Question: How do you access the notification bar on any screen, in any full screen app?

    I want to be able to swipe down and expand the notification bar no matter what is on the screen. Something that I was able to do no problem on my Droid Turbo. I was also able to do this on my new S8 for the first few days, but now I cannot. Leading me to believe that something I did, something I installed or some change that I made affected this ability and removed it.

    Now, I cannot swipe down unless I am on one of the main home screens. If I want to see the notification bar and I am not on the home screen, I am forced to close whatever I am doing. This is quickly becoming quite the frustrating routine.. especially when I know that it can work on any screen or while any app is open and active.

    Any help would be immensely appreciated!
    11-22-2017 06:45 PM
  2. Gayle Lynn's Avatar
    Did you change launcher?
    That would be one reason.
    Nova is very full featured and liked.
    https://play.google.com/store/apps/d...launcher.prime

    What were you using before?
    11-22-2017 07:30 PM
  3. KA1OTE's Avatar
    Yes I changed the launcher. Nova was one of the apps transferred over. I've been using it since I walked out of Best Buy on Friday. Nova was my active launcher when I was able to swipe down for the notification bar while in my Gmail app. But now I can't do that anymore. Is there a setting in Nova that allows this action and I need to see if it got changed somehow?
    11-22-2017 07:40 PM
  4. mary beth hale's Avatar
    Currently using Microsoft launcher but used Nova for years and didn't remember having that issue.
    Flipped back to Nova to try it out and pull down notifications worked on every page, with and without Prime or any specific setting enabled. Makes me think Nova is not the problem. Hmm, wish I could help. Do you have a screen protector on that might be getting in the way?
    11-22-2017 07:59 PM
  5. mary beth hale's Avatar
    May want to try getting into recovery mode and wiping cache partition.
    11-22-2017 08:01 PM
  6. mary beth hale's Avatar
    Did you try switching back to Touchwiz to see if that launcher works?
    11-22-2017 08:30 PM
  7. KA1OTE's Avatar
    I do have a screen protector on, but I doubt it is causing the problem as I am able to swipe down to access the notification bar on the home screen.

    I just tried wiping the cache and the problem persists after reboot.

    I did switch back to TouchWiz launcher and yet.. the problem still persists.

    I am running out of ideas.. my patience is running thin lol. This problem really is frustrating. I appreciate your help though! If you think of anything else, please let me know. I am willing to try anything.
    11-23-2017 02:03 AM
  8. pduffer's Avatar
    I do have a screen protector on, but I doubt it is causing the problem as I am able to swipe down to access the notification bar on the home screen.

    I just tried wiping the cache and the problem persists after reboot.

    I did switch back to TouchWiz launcher and yet.. the problem still persists.

    I am running out of ideas.. my patience is running thin lol. This problem really is frustrating. I appreciate your help though! If you think of anything else, please let me know. I am willing to try anything.
    You can set the fingerprint scanner on the back to open the notification panel or close it by simply sliding your finger up or down.
    11-23-2017 04:20 AM
  9. Gayle Lynn's Avatar
    I suspect it has to with the transfer over from the other phone, even if if it worked at first and even if it seems to be the only issue.
    11-23-2017 05:07 AM
  10. mary beth hale's Avatar
    I do have a screen protector on, but I doubt it is causing the problem as I am able to swipe down to access the notification bar on the home screen.

    I just tried wiping the cache and the problem persists after reboot.

    I did switch back to TouchWiz launcher and yet.. the problem still persists.

    I am running out of ideas.. my patience is running thin lol. This problem really is frustrating. I appreciate your help though! If you think of anything else, please let me know. I am willing to try anything.
    Hate to even suggest this but maybe hard reset without backup... Set up as new...???
    Such a PITA but if you have the time maybe worth it?
    11-23-2017 11:54 AM
  11. Javier P's Avatar
    I do have a screen protector on, but I doubt it is causing the problem as I am able to swipe down to access the notification bar on the home screen.

    I just tried wiping the cache and the problem persists after reboot.

    I did switch back to TouchWiz launcher and yet.. the problem still persists.

    I am running out of ideas.. my patience is running thin lol. This problem really is frustrating. I appreciate your help though! If you think of anything else, please let me know. I am willing to try anything.
    Have you already tried safe mode? This will help to known if there's a conflict with a third party app or some glitch in your system/settings.
    mary beth hale likes this.
    11-23-2017 12:05 PM
  12. KA1OTE's Avatar
    Have you already tried safe mode? This will help to known if there's a conflict with a third party app or some glitch in your system/settings.
    I will search for info on how to get into (and back out of) safe mode. Having never done that before on a cell phone, I am Leary since I'm unfamiliar with the process of returning to normal. But thanks for the suggestion.. I'll give it a go.
    11-23-2017 12:30 PM
  13. KA1OTE's Avatar
    You can set the fingerprint scanner on the back to open the notification panel or close it by simply sliding your finger up or down.
    But if I set up the fingerprint scanner, won't I be forced to use a lock screen password or scan a finger? I prefer to simply slide to unlock.. I need to access my phone while at work and simply cannot scan a finger or enter a password to unlock every time.

    If it will let me use the scanner to only bring the notification bar down, then I'm all over that approach!
    11-23-2017 12:34 PM
  14. KA1OTE's Avatar
    Hate to even suggest this but maybe hard reset without backup... Set up as new...???
    Such a PITA but if you have the time maybe worth it?
    A major PITA, for sure. But that is in the back of my mind as a last ditch effort if I cannot procure another answer to this, seemingly simple, predicament.
    11-23-2017 12:36 PM
  15. Gayle Lynn's Avatar
    Using the finger print scanner for notifications has nothing to do with unlocking etc, just an off-label feature it has built in.
    11-23-2017 12:44 PM
  16. mary beth hale's Avatar
    But if I set up the fingerprint scanner, won't I be forced to use a lock screen password or scan a finger? I prefer to simply slide to unlock.. I need to access my phone while at work and simply cannot scan a finger or enter a password to unlock every time.

    If it will let me use the scanner to only bring the notification bar down, then I'm all over that approach!
    Go to settings>Advanced Features and toggle on Finger sensor gestures.
    I disabled my FPS to try this and it worked without FPS enabled.
    11-23-2017 12:44 PM
  17. Javier P's Avatar
    A major PITA, for sure. But that is in the back of my mind as a last ditch effort if I cannot procure another answer to this, seemingly simple, predicament.
    Just a thought. Are you on Sprint, by any chance? I remember reading about a similar issue and the culprit was an app called 'secure WiFi' (or something similar).
    11-23-2017 12:45 PM
  18. Gayle Lynn's Avatar
    Any computer has had a means to boot in safe mode, a Mac or Windows via holding shift key down.

    Google will list the button sequence.
    11-23-2017 12:47 PM
  19. mary beth hale's Avatar
    Still wondering what made the pull-down notifications stop working in the first place. Hopefully Javier's suggestion will shed some light on that for you. It's ruining your experience on a great phone and that sucks.
    11-23-2017 12:50 PM
  20. Javier P's Avatar
    I will search for info on how to get into (and back out of) safe mode. Having never done that before on a cell phone, I am Leary since I'm unfamiliar with the process of returning to normal. But thanks for the suggestion.. I'll give it a go.
    Take a look here.

    http://forums.androidcentral.com/e?l...token=FIN2SkYk
    mary beth hale likes this.
    11-23-2017 01:00 PM
  21. KA1OTE's Avatar
    Go to settings>Advanced Features and toggle on Finger sensor gestures.
    I disabled my FPS to try this and it worked without FPS enabled.
    OMG!! That worked! I just tested it.. tried it in Gmail app, Gardenscapes, Firefox, Messaging.. it works no matter what app is active! Just like it's supposed to! Thank you svm!
    11-23-2017 01:11 PM
  22. mary beth hale's Avatar
    OMG!! That worked! I just tested it.. tried it in Gmail app, Gardenscapes, Firefox, Messaging.. it works no matter what app is active! Just like it's supposed to! Thank you svm!
    Yay! Still don't get why it doesn't work by pulling down but oh well...
    11-23-2017 03:28 PM
  23. Zorrak's Avatar
    I had problems with pulling down the notifications. I had to press real hard and in certain spots to get it to work. Used the FPS for a while but Then I took the chance and ripped off the tempered glass screen protector and it worked fine ever since.
    mary beth hale likes this.
    11-23-2017 06:51 PM

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