1. zigaliro's Avatar
    Hey,
    So basicly when I got the phone, the phone had a red screen issue. The screen was a little red on the left side(and it still is). It bothered me, but because the place to replace the phone was too far away, I never went there to replace it.

    But now today(it just happened), the phone has a little crack on the right side. I don`t know how it happened, I was outside and when I came back, the phone had a crack on the right side. It didn`t fall down, i didn`t accidently hit anything with it(at least not that im aware of), I had it in my pocket the whole time, so I have no idea how the screen broke.

    Now my question is, can I still replace the phone due to red screen problem? Or they wouldn`t do it because the screen is broken?
    12-09-2017 07:47 AM
  2. Aquila's Avatar
    Now that it's damaged the warranty process probably will not replace it, however it'd be best to ask Samsung that directly. Do you have insurance on the phone?
    12-09-2017 08:24 AM
  3. Jaycemiskel's Avatar
    More than likely, they won't replace it now. Any physical damage pretty much voids the warranty unfortunately. If you have insurance, I would just put a claim through and pay your deductible.
    12-09-2017 02:04 PM
  4. gernerttl's Avatar
    Did you get directly from Samsung or from your carrier?

    If you got from your carrier, then take it to the them and explain what happened. They may do a warranty replacement anyway.
    12-09-2017 07:08 PM

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