1. henryfool3's Avatar
    Keep having an issue with my home wifi. Often have to reconnect because of an authentication error. I've tried forgetting the network and resetting it but it hasn't solved the problem.

    Any suggestions?
    12-09-2017 10:29 AM
  2. gernerttl's Avatar
    Try rebooting your phone. If that doesn't work, then it may be a problem on the router side. Reboot your router and see what happens.
    12-09-2017 07:10 PM
  3. henryfool3's Avatar
    Done both, phone has been wiped in fact. Still happening. Strange.
    12-10-2017 05:24 PM
  4. gernerttl's Avatar
    Hmmm... What is the make and model of your router? Is it dual band? If so, try connecting to the 5.8GHz band. Also, are you on an area with a lot of WiFi networks, like an apartment complex.

    I'm still of the opinion it is the router and not the phone.
    12-10-2017 08:59 PM

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