A
Android Central Question
My phone suddenly displayed a message saying it had undergone a factory reset and I need to enter my google account credentials. When I tried to log in, the password wasn't accepted. I then went to my computer and saw that somebody had accessed my gmail account and changed the password (whilst presumably also activating the factory reset of my phone remotely). I went through the Google recovery process, including having a code sent to my recovery email address, and I got an automated message from google saying they could not verify my account and will respond in "3-5 working days"(?!). In the meantime, I am completely blocked from using my only phone (I live in Central Africa and it is not easy to get a replacement). I've tried the hack using Odin, but I can't get my computer to recognize the S8, even with new drivers installed. Has anybody else encountered this problem and does anybody have any suggestions (including how to actually communicate with a person at Google?). Many thanks.