1. SarahLauritzen's Avatar
    Hello,

    I am at my wits end today and I need some expertese.

    I am new to Samsung phones, I have only had 1 in recent years, the s8 plus I have now, and for the life of me I cannot figure out something on the bloody camera.

    I am not the worlds best photographer but I can follow instructions well.

    I just use the standard camera, no hdr and no pro mode, in the main. however today when I went to take a photo of something, an inanimate pair of headphones, the colour of the headphones on the screen and then on the photo were significantly lighter than the actual colour of the headphones.

    What am I doing wrong? I find this very frustrating. Like I said, I don't want to do anythin fancy with it I just want to point click and for the colours to be right.

    Any help will be very much appreciated.

    Kind regards,

    Sarah.
    01-08-2018 06:46 AM
  2. B. Diddy's Avatar
    If you copy the photo file to your computer (or upload it to cloud storage like Google Photos) and then look at it on your computer, does it still look that way?
    01-08-2018 10:20 AM
  3. SarahLauritzen's Avatar
    If you copy the photo file to your computer (or upload it to cloud storage like Google Photos) and then look at it on your computer, does it still look that way?
    Yes, sadly it does. They are still much paler than the original item photographed.
    01-08-2018 01:03 PM
  4. B. Diddy's Avatar
    I don't have an S8, but it sounds like you might have a defective camera sensor. Does it still take photos like that in Safe Mode? https://support.t-mobile.com/docs/DOC-34283
    01-08-2018 02:15 PM

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