1. lds001's Avatar
    This has been going on for awhile...Yesterday three time....my phone rings and I Go to answer.....and before I can push the button to answer the call...it goes to voice mail. It happens in different locations and random calls. t mobile and Samsung say to do a factory reset....which I am not going to do at this point, I have done a hard reset and cleared caches. Any ideas?? Thanks Linda
    01-21-2018 08:42 AM
  2. B. Diddy's Avatar
    I moved this from the Galaxy S forum (for the really old phone) to the S8+ forum.

    How many times is it ringing before going to voicemail in those situations, and how many times is it supposed to ring before going to voicemail?
    01-22-2018 01:10 AM
  3. lds001's Avatar
    It can ring once or 2 times..i think it varies...and it is random...not all calls.
    01-22-2018 06:24 AM
  4. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-34283
    01-22-2018 11:42 AM
  5. Tim1954's Avatar
    Ring time is more a network thing, you can dial codes to set the time, or just call the service provider and ask them to extend it...
    01-22-2018 12:39 PM

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