1. Android Central Question's Avatar
    my samsung s8 worked perfectly for the first 3 or so months i have had it yet suddenly the power button does not work and my phone freezes after i key in my password and all i can do it swipe up and go back to my lock screen, in short i cant power off my phone and i cant press 'ok' after entering my password from the lock screen
    01-23-2018 11:00 PM
  2. mary beth hale's Avatar
    Try holding down power and volume down at the same time
    01-24-2018 08:23 AM
  3. Gayle Lynn's Avatar
    Also boot manager where you can wipe cache partition, all to set Safe Boot.
    01-24-2018 09:23 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! As mentioned above, press and hold Power and Vol Down for about 20 seconds to force a shutdown. Then boot into Safe Mode and see if the problem persists: https://support.t-mobile.com/docs/DOC-34283
    01-24-2018 11:20 AM
  5. lazygalaxy's Avatar
    I have received faulty buttons from Samsung products and had to RMA. If the phone has been dropped or the button was damaged, it could have caused it to be depressed all the time making it impossible to press. when mine was broken in the past I was able to tell because when I pressed it there was no soft click sound like the other buttons. If you can not get it booted into safe mode, it may be a defective or damaged button.
    02-02-2018 10:21 PM

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