1. echo_808's Avatar
    So occasionally the gallery will display no pictures (says no albums) or music player will show the media but wont play it (says file not supported).

    Think it has to do with the process.android.media has stopped error. But its weird since other apps will work (ie. Poweramp plays the files)

    Anyone got any ideas what causes it or a fix?
    02-01-2018 03:58 PM
  2. B. Diddy's Avatar
    Are the files saved to Internal Storage or the SD card?
    02-01-2018 04:59 PM
  3. echo_808's Avatar
    Are the files saved to Internal Storage or the SD card?
    Both.
    02-02-2018 12:42 AM
  4. B. Diddy's Avatar
    I would still wonder if the SD card is part of the problem. A failing or corrupt card can cause issues like this. See what happens if you unmount and remove the SD card, and just use Internal Storage for a while.
    02-02-2018 12:46 AM
  5. echo_808's Avatar
    So i think i found the problem. Its the Samsung Music app.

    Safe Mode. No issues.
    Uninstalled the app. No issues.
    Reinstalled the app. Issues are back.
    Uninstalled the app. No issues.

    Bug in the app maybe...
    02-03-2018 03:15 AM
  6. B. Diddy's Avatar
    I didn't realize you can uninstall Samsung Music -- it's not a preinstalled app?
    02-04-2018 02:26 AM
  7. echo_808's Avatar
    I didn't realize you can uninstall Samsung Music -- it's not a preinstalled app?
    Not anymore. Think it stopped during the S7 gen.
    02-04-2018 02:49 AM
  8. echo_808's Avatar
    And still having issues.

    ll try the no sd card. See how that does.
    02-04-2018 02:49 AM
  9. echo_808's Avatar
    Latest update: no sd...still issues.

    Even did a factory restore...still issues.

    Went in today to get a warrenty exchange. Figured with this issue and the wireless charging issue.
    B. Diddy likes this.
    02-09-2018 01:45 PM
  10. B. Diddy's Avatar
    Thanks for the updates -- let us know if the problems continue with the new phone!
    02-11-2018 09:02 PM
  11. nonie's Avatar
    Can you use google music instead?
    02-14-2018 07:58 PM
  12. echo_808's Avatar
    Can you use google music instead?
    Im sure i could of. Poweramp was working fine. Just Samsung's apps wasn't working.
    02-21-2018 12:23 AM
  13. echo_808's Avatar
    Update with the new phone. A week later.

    No issues. Granted I started from scratch so to speak, didnt use Smart Switch at all (something I didnt try last time when I tried factory reset).

    Exported/Imported any data I need. Installed only the apps I actually use often.

    And wireless charging has no issues too now.
    02-21-2018 12:28 AM

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