Like many here, I've tried various fixes with temporary success. But I'd like to add one thing that might help:
If, like me, you're still kinda using your old phone (as a media player, etc.) and it has Location turned on, turn it off. Or even, turn the whole phone off. After doing this, my new LG V30 has yet to ask me for my fingerprint when I'm at home (minus the 4-hour inactivity thing).
My thought is that, since both devices are signed in under the same Google account, they may be trying to send simultaneous signals claiming "I'm here!" And if these two signals are far enough apart, the margin of error on my exact location has to be big enough to include both, which could put me "potentially" outside my trusted place.
After the 4-hour inactivity period, I tried leaving home and coming back; it remembers I'm in a trusted place on its own. Sometimes it takes the phone a few minutes to realize that, but after turning off my old phone, I have yet to resort to "clearing cache" or "toggling location for Google Play Services".
Update:
I let my phone stay inactive overnight and when I woke up, it asked for my fingerprint, as expected. Gave it a few minutes to see if it realized I was in a trusted place on its own -- it did not. Then, without leaving home, I loaded Maps (which gets my location) and then exited, and tested the Smart Lock again. It still asked for my fingerprint. I then went shopping, and when I came home, it unlocked automatically.
Combined with previous evidence, this seems to indicate it may just be that Smart Lock needs to request its own location refresh after the 4-hour inactivity period. My old phone (LG G4) did that on its own; I remember seeing the location icon appear briefly right after using it first thing in the morning.
I will try to send this feedback to Google via an appropriate method.
If, like me, you're still kinda using your old phone (as a media player, etc.) and it has Location turned on, turn it off. Or even, turn the whole phone off. After doing this, my new LG V30 has yet to ask me for my fingerprint when I'm at home (minus the 4-hour inactivity thing).
My thought is that, since both devices are signed in under the same Google account, they may be trying to send simultaneous signals claiming "I'm here!" And if these two signals are far enough apart, the margin of error on my exact location has to be big enough to include both, which could put me "potentially" outside my trusted place.
After the 4-hour inactivity period, I tried leaving home and coming back; it remembers I'm in a trusted place on its own. Sometimes it takes the phone a few minutes to realize that, but after turning off my old phone, I have yet to resort to "clearing cache" or "toggling location for Google Play Services".
Update:
I let my phone stay inactive overnight and when I woke up, it asked for my fingerprint, as expected. Gave it a few minutes to see if it realized I was in a trusted place on its own -- it did not. Then, without leaving home, I loaded Maps (which gets my location) and then exited, and tested the Smart Lock again. It still asked for my fingerprint. I then went shopping, and when I came home, it unlocked automatically.
Combined with previous evidence, this seems to indicate it may just be that Smart Lock needs to request its own location refresh after the 4-hour inactivity period. My old phone (LG G4) did that on its own; I remember seeing the location icon appear briefly right after using it first thing in the morning.
I will try to send this feedback to Google via an appropriate method.
Last edited:
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