10-08-2018 12:27 PM
33 12
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  1. night66owl's Avatar
    Any fix for getting this to work? I have it set to stay unlocked at home. It works for a day then seems to quit. I set it yesterday, it worked. I went to work and came home and it still worked, charged it overnight and when I got up it won't work anymore.
    I set it to unlock with the "Trusted Location".
    It seems to work in the car connected to trusted devices.
    Why can't a wifi router be a trusted device?
    02-27-2018 01:03 PM
  2. B. Diddy's Avatar
    Is the phone's Location set to High Accuracy? If it's on Battery Saving, that can be inaccurate up to several hundred yards, which could make the phone think you're not in the Trusted Place.
    tadpoles likes this.
    02-27-2018 04:53 PM
  3. mary beth hale's Avatar
    Unlike a lot of people, I've had really good luck with Smart Lock at home using location. Still... Please Samsung, make it available to connect with Wi-fi.
    02-27-2018 05:01 PM
  4. mary beth hale's Avatar
    What I've found helpful...Google App>settings>personal info>home and work locations>home> set your address.
    Back to Smart Lock>Trusted Places>tap Home and tap turn on this location. Then, in addition to that, tap "add trusted place" when you are in the area you want to be unlocked at (mine is at my desk),and accept the location. It's kind of repeating what you've already told Google but it works for me 100% of the time.
    tadpoles likes this.
    02-27-2018 05:25 PM
  5. CKwik240's Avatar
    For location based, I had to manually place my location as it originally used the address or something. I ended up placing it closer to my router location in the map and it's been working fine since.
    03-02-2018 01:39 PM
  6. night66owl's Avatar
    For location based, I had to manually place my location as it originally used the address or something. I ended up placing it closer to my router location in the map and it's been working fine since.
    Mines been working a lot better since I reset it. I do notice when I take it off the charger in the morning I have to punch in my code but after that it works ok.
    03-02-2018 02:03 PM
  7. EVObastard's Avatar
    Both my wife's and my Note 8 have stopped working within a day of each other. My suspicion is it is another app that has to interact with google.

    Just spoke with a Samsung rep and have a possible solution
    Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
    scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
    03-13-2018 08:04 AM
  8. Rick Jacobs's Avatar
    I have almost the same problem that was not a problem just a couple of weeks ago. My house is a trusted location and every morning I must manually unlock my phone and every time there after I must manually unlock my phone but if I reboot my phone in the morning then the trusted location works for the rest of the day. The next morning I'm back to manually unlocking the phone until I do a phone reboot, and all is well again.
    03-14-2018 09:06 AM
  9. larrykay's Avatar
    That only worked because you rebooted your phone...
    03-15-2018 10:33 AM
  10. CraftyMe2323's Avatar
    Mine is not even working after a reboot anymore. I've gone to Google and made sure my address is correct. I've added another trusted place. Still nothing. It just stopped working all of a sudden, and it's EXTREMELY annoying!! I'm about to just turn my lock settings off altogether at this point, and I shouldn't have to do that. If you include a feature in a phone, it should work. If it doesn't work, it's just bloatware at that point. Ridiculous.
    03-20-2018 09:34 AM
  11. night66owl's Avatar
    I give up, I turned it off. It quit working again, It's easier to use the finger print sensor which works for me
    03-24-2018 02:33 PM
  12. TammyT72's Avatar
    Both my wife's and my Note 8 have stopped working within a day of each other. My suspicion is it is another app that has to interact with google.

    Just spoke with a Samsung rep and have a possible solution
    Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
    scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
    My cache is already cleared. It didn't give me an option to clear it
    03-31-2018 05:38 PM
  13. Nidwow's Avatar
    Mine would work when I got home from work. It would work for the evening then quit working in the morning when I get up. I have to continue to use fingerprint or pin to unlock the phone, trusted places just quit working. Time to leave the house for work but when I got home in the evening trusted places starting to work once again, without manually unlocking the phone. The whole cycle starts again in the morning. Not sure if that is normal and/or working as intended.
    03-31-2018 07:32 PM
  14. Garen M's Avatar
    It is normal, usually if not used for certain number of hours like 4 hours it will lock itself.
    03-31-2018 09:51 PM
  15. Nidwow's Avatar
    It is normal, usually if not used for certain number of hours like 4 hours it will lock itself.
    Ummm, still rather strange tho. I got that if not use for a long time it will prompt for fingerprint or PIN. What I don't get it is when I got up in the morning and if I want to use the phone I have to manually unlock it, I'm okay with that. But went to shower came back out and my phone was locked I have to manually unlock it again. I should not have to do that since I don't shower for 4 hours or longer

    All I have to do to get the trusted places working again is to go to work and come back and/or leave the trusted area and back.... weird
    04-01-2018 05:14 AM
  16. MatthewChow's Avatar
    I was having the same problem but changing (or adding) the location from a street address to a set of coordinates seemed to fix it for me. Just go into the smart lock menu, trusted places, create a new point, and move it slightly so that it is using coordinates rather than a street address.
    04-01-2018 09:27 PM
  17. night66owl's Avatar
    I was having the same problem but changing (or adding) the location from a street address to a set of coordinates seemed to fix it for me. Just go into the smart lock menu, trusted places, create a new point, and move it slightly so that it is using coordinates rather than a street address.
    Did that, worked for a while and quit working again
    04-01-2018 09:40 PM
  18. monkeycsk's Avatar
    hi all,

    this is what i found. if you go into smart lock, press on three-dots, then help. it says "if you DO NOT use the smart unlock for 4 hours or if you restart your phone". this will stop working and you need to set it up again.

    i find this to be a bug. why should a feature stop working after 4 hours???
    04-08-2018 01:04 PM
  19. night66owl's Avatar
    hi all,

    this is what i found. if you go into smart lock, press on three-dots, then help. it says "if you DO NOT use the smart unlock for 4 hours or if you restart your phone". this will stop working and you need to set it up again.

    i find this to be a bug. why should a feature stop working after 4 hours???
    I can set my phone to automatically connect to my Wi-Fi when I get home,why can't they make that a smart lock feature?
    04-08-2018 01:13 PM
  20. tadpoles's Avatar
    hi all,

    this is what i found. if you go into smart lock, press on three-dots, then help. it says "if you DO NOT use the smart unlock for 4 hours or if you restart your phone". this will stop working and you need to set it up again.

    i find this to be a bug. why should a feature stop working after 4 hours???
    Security.
    mary beth hale likes this.
    04-08-2018 01:33 PM
  21. GeoffNET's Avatar
    Like many here, I've tried various fixes with temporary success. But I'd like to add one thing that might help:

    If, like me, you're still kinda using your old phone (as a media player, etc.) and it has Location turned on, turn it off. Or even, turn the whole phone off. After doing this, my new LG V30 has yet to ask me for my fingerprint when I'm at home (minus the 4-hour inactivity thing).

    My thought is that, since both devices are signed in under the same Google account, they may be trying to send simultaneous signals claiming "I'm here!" And if these two signals are far enough apart, the margin of error on my exact location has to be big enough to include both, which could put me "potentially" outside my trusted place.

    After the 4-hour inactivity period, I tried leaving home and coming back; it remembers I'm in a trusted place on its own. Sometimes it takes the phone a few minutes to realize that, but after turning off my old phone, I have yet to resort to "clearing cache" or "toggling location for Google Play Services".

    Update:

    I let my phone stay inactive overnight and when I woke up, it asked for my fingerprint, as expected. Gave it a few minutes to see if it realized I was in a trusted place on its own -- it did not. Then, without leaving home, I loaded Maps (which gets my location) and then exited, and tested the Smart Lock again. It still asked for my fingerprint. I then went shopping, and when I came home, it unlocked automatically.

    Combined with previous evidence, this seems to indicate it may just be that Smart Lock needs to request its own location refresh after the 4-hour inactivity period. My old phone (LG G4) did that on its own; I remember seeing the location icon appear briefly right after using it first thing in the morning.

    I will try to send this feedback to Google via an appropriate method.
    04-10-2018 12:06 PM
  22. CraftyMe2323's Avatar
    I can set my phone to automatically connect to my Wi-Fi when I get home,why can't they make that a smart lock feature?
    Exactly! Makes absolutely no sense to not include WiFi connections in with the other smart lock options currently available.
    04-10-2018 02:44 PM
  23. GeoffNET's Avatar
    Update 2:

    I forgot to mention that during my testing of this phenomenon, I had removed "location" from Snapchat's permissions. Since things appeared to be (relatively) normal, I decided to give Snapchat access to my location again. After using one of Snaphcat's geo-filters while at home, Smart Lock asked for my fingerprint again. I think this issue may be affected by Snapchat's location permission.

    After re-disabling location access in Snapchat, I waited five minutes at home and still needed to use my fingerprint to unlock my phone. I then went for a quick walk around the block, and lo and behold, when I got home, my phone unlocked itself again.

    To clarify, other apps like Maps and Transit do not cause this problem. I am from this point forward disabling location permission in Snapchat.
    04-10-2018 03:38 PM
  24. GeoffNET's Avatar
    Exactly! Makes absolutely no sense to not include WiFi connections in with the other smart lock options currently available.
    Without going into details, WiFi connections are not as secure as paired Bluetooth connections. There is a bigger risk for a WiFi connection to be "faked" in order to trick a phone into thinking it's on a "safe" WiFi connection when it's not, at which point the phone would be vulnerable.
    04-10-2018 03:44 PM
  25. CraftyMe2323's Avatar
    Update 2:

    I forgot to mention that during my testing of this phenomenon, I had removed "location" from Snapchat's permissions. Since things appeared to be (relatively) normal, I decided to give Snapchat access to my location again. After using one of Snaphcat's geo-filters while at home, Smart Lock asked for my fingerprint again. I think this issue may be affected by Snapchat's location permission.

    After re-disabling location access in Snapchat, I waited five minutes at home and still needed to use my fingerprint to unlock my phone. I then went for a quick walk around the block, and lo and behold, when I got home, my phone unlocked itself again.

    To clarify, other apps like Maps and Transit do not cause this problem. I am from this point forward disabling location permission in Snapchat.
    I don't even have Snapchat installed and I still can't get location based smart lock to work properly. It has nothing to do with Snapchat.
    04-10-2018 11:04 PM
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