1. Wbutchart1's Avatar
    Hi all, today I got a Samsung dex the issue is that any hdmi TV I connect it to the screen is cropped and I can't see the edges. Some tvs i can press random buttons and it fixes to some extent (remains grainy) but others I can't get it to fit the screen.

    Has anyone else had this issue?

    Frustrating as going by the website it should work fine on any hdmi screen, this is definitely not what I'm experiencing through.
    03-09-2018 07:06 PM
  2. SpookDroid's Avatar
    First make sure that the HDMI screen you're connecting to supports the full resolution that is being output by DeX. Also, that the TV supports input ratio adjustment and select to show the full image (fill screen) or the screen might be cropping areas out to fit a certain ratio/screen size. This is on the TV, not the phone or on DeX.
    03-09-2018 07:46 PM
  3. Wbutchart1's Avatar
    First make sure that the HDMI screen you're connecting to supports the full resolution that is being output by DeX. Also, that the TV supports input ratio adjustment and select to show the full image (fill screen) or the screen might be cropping areas out to fit a certain ratio/screen size. This is on the TV, not the phone or on DeX.
    Thanks, my understanding of dex was that it should plug into a hdmi TV and work as expected. On every TV I've tried there is a cropped screen, a few I have managed to tweak so it displays without the crop but even then the picture is grainy and text is hard to read. Others I can't seem to change display and it remains cropped. So I have two scenarios, one screen displays correct and the picture is grainy and text almost unreadable. The other it's cropped and grainy.

    I think I'll send the dex back, it's clearly not ready for general use at all and does not do what it claims - a desk top experience when plugged into the TV.
    03-10-2018 07:18 AM
  4. Gayle Lynn's Avatar
    My Samsung tv 2016 resolution was too high. I went out and bought inexpensive 21” computer monitor that accepts hdmi and has 1920 x 1080 resolution. Really nice. Worked better with Note 8 w/ 6GB than S8+
    03-10-2018 11:41 AM
  5. SpookDroid's Avatar
    Sounds like it's not for you. It's good for a lot of people, and as long as you read the specs (which are clearly stated) and use the right hardware, it should work. In this case, the problem is NOT DeX, is the TV you're plugging into. When you buy a couch that's too big to fit through your door, do you blame the couch manufacturer or yourself for not measuring things first? :P
    03-10-2018 05:59 PM
  6. Wbutchart1's Avatar
    Sounds like it's not for you. It's good for a lot of people, and as long as you read the specs (which are clearly stated) and use the right hardware, it should work. In this case, the problem is NOT DeX, is the TV you're plugging into. When you buy a couch that's too big to fit through your door, do you blame the couch manufacturer or yourself for not measuring things first? :P
    It's the same issue on every TV I've tried. My understanding was dex would allow me to have a desktop interface once plugged into a TV, this is not the case, so yeah, it's not for me. Quite a pity as it would have been really handy for work.
    03-10-2018 06:57 PM
  7. Gayle Lynn's Avatar
    It's the same issue on every TV I've tried. My understanding was dex would allow me to have a desktop interface once plugged into a TV, this is not the case, so yeah, it's not for me. Quite a pity as it would have been really handy for work.
    And there were instructions as to just what specs and resolution it supports, yes?
    SpookDroid likes this.
    03-10-2018 07:15 PM
  8. Bram Warrick's Avatar
    I'm running into this same issue. And while the instructions to change the TV settings are generally good and all... I'm travelling and using a hotel TV with those settings locked. The cropped area's not HORRIBLE, but when I have the chat window open for talking with my fiance, words or avatars get lost to the margin.

    I really wish there was a way to nudge the settings on the phone.
    08-13-2018 10:01 PM

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