1. An Idiot's Avatar
    Hello, I have a Samsung s8 and I installed the latest update last night via the 'Install Overnight' option. When I checked this morning the update was done and it was asking for my password, however when I went to input the password, the keyboard would not show up. I restarted it however nothing happend. The keyboard won't show up at all. The power off button also doesn't work as it requires the password and, as said the keyboard will not appear. I know the password, the keyboard just won't appear. Please help.

    @TFBisquit I can't make another post for some reason so edited to tell you that I rebooted like you mentioned but the keyboards still not appearing.
    04-08-2018 05:24 AM
  2. TFBisquit's Avatar
    Press and hold volume down + power button for at least 8 seconds. That will reboot your device and hopefully correct the keyboard not appearing.
    04-08-2018 05:31 AM
  3. An Idiot's Avatar
    Press and hold volume down + power button for at least 8 seconds. That will reboot your device and hopefully correct the keyboard not appearing.
    Hey, I rebooted like you mentioned but the keyboards still not appearing.
    04-08-2018 07:00 AM
  4. An Idiot's Avatar
    Bump,someone please help,
    04-08-2018 08:05 AM
  5. chanchan05's Avatar
    Try a cache wipe.
    badcat likes this.
    04-08-2018 08:13 AM
  6. tadpoles's Avatar
    Try a cache wipe.
    Just in case it's helpful...
    badcat likes this.
    04-08-2018 08:17 AM
  7. chanchan05's Avatar
    He's got an S8, so no home key. I'm still trying to find the instructions for it.
    04-08-2018 08:19 AM
  8. chanchan05's Avatar
    Here you go, Bixby+volume down+powerKeyboard doesn't appear on lock screen.-20180408_212026.jpg
    04-08-2018 08:20 AM
  9. An Idiot's Avatar
    What will a cache wipe do? Will things be deleted?
    04-08-2018 08:43 AM
  10. An Idiot's Avatar
    So I did the cache wipe partition but the problem persists.
    04-08-2018 11:39 AM
  11. TFBisquit's Avatar
    Factory reset is your next step. In the same menu as wipe cache.
    If that also fails you're looking at an Odin flash of either nougat or Oreo.
    As a last resort you could visit a Samsung service center, and let them reflash it. If that fails it would seem to be a hardware issue, where the keyboard sensor isn't working anymore. Then it needs to be repaired.

    PS. A bit late but next time better to do the upgrade manual, or at once when downloaded, with a fully charged battery and/or connected to your power charger.

    PS2. You can shut down the device from that same menu also. Then after some 15 minutes you can reboot it, and maybe that will do the trick?
    04-08-2018 12:01 PM
  12. B. Diddy's Avatar
    You could also try connecting a basic USB keyboard via a USB-C to USB-A cable. I've never tried this myself -- with phones that have a microUSB-A port, you'd need an OTG adapter (very inexpensive0, but I'm guessing OTG wouldn't be necessary with USB-C?

    A physical keyboard would at least get you past the screen lock. Then you could try installing another keyboard app, or get to the settings and try clearing the current keyboard app's cache/data.

    Another thing to try is to boot into Safe Mode and see if the keyboard comes up then: https://support.t-mobile.com/docs/DOC-34283
    badcat likes this.
    04-08-2018 12:27 PM
  13. tadpoles's Avatar
    He's got an S8, so no home key. I'm still trying to find the instructions for it.
    With the S8 and later you replace the home key with the Bixby key
    04-08-2018 05:59 PM
  14. An Idiot's Avatar
    I tried turning the power off then rebooting and using safe mode, both didn't work. I guess USB keyboard is the next step, I'll see if I can find one near me.
    04-09-2018 03:41 AM
  15. An Idiot's Avatar
    Could anyone here recommend a cheap micro USB keyboard so I can try this solution out?
    04-09-2018 07:47 AM
  16. N4Newbie's Avatar
    Is your S8 tied to a carrier? If so, try taking it to a carrier's storefront and see if they can loan you a keyboard for 15 minutes.
    04-09-2018 08:02 PM
  17. B. Diddy's Avatar
    Or, if you're in the US, bring it to a Best Buy, and ask the Samsung Experience rep if he or she can help.
    04-09-2018 08:40 PM
  18. An Idiot's Avatar
    So it took a long time because of [reasons] but I finally have an otg cable and used it to connect an old USB keyboard we had to my mobile but it didn't work.
    04-21-2018 04:47 AM
  19. TFBisquit's Avatar
    Factory reset. Or repair by a Samsung service center which will also factory reset your phone.
    04-21-2018 08:17 AM
  20. Arnold Masaro's Avatar
    I had the same problem. Resetting factory defaults was not an option because i had too much data on the device that I wanted saved before I do the reset. My solution;

    1. Buy an OTG cable (circa USD 4)
    2. Use OTG cable to connect samsung device to a PC keyboard
    3. Use keyboard to login
    4. Go to settings and remove lock screen protection
    5. Backup all my data to external devices
    6. Save all my contacts and send as email to 3 of my many email accounts
    7. Reset factory default
    8. Samsung keyboard now working and have restored all my stuff.
    09-25-2018 07:21 AM
  21. Mike Tan3's Avatar
    Hello Guys,

    I had exactly the same problem with my Samsung S7 and I was able to solve this and hopefully this can benefit you guys. Here is what I did.

    Since the phone keyboard was not popping up and the unit keeps rebooting what I did was to attach an external keyboard via micro usb slot. Once the screen asks for your password use the keyboard to immediately input your password. If you have logged in immediately go to settings and TURN OFF your security settings meaning turn off the fingerprint or password of your unit or the swipe method. As in put your phone to have no security whats so ever. If your phone becomes stable already meaning it doesn't do the endless rebooting and heating up. Go to the last application that you installed and delete it or uninstall it via settings. Next go to general management then go to reset look for reset settings and when your ready press reset settings. This will make your device go to the original factory default setting without wiping your data. That's it once the phone reboots it should be normal again. If this does not work then your last option is to go to factory reset.

    I was really happy that just resetting the phone to factory default setting was able to make my phone normal again. Actually it now runs faster. The best part is that my data was still intact! I hope this help guys good luck!
    02-06-2019 12:49 AM
  22. blstone68's Avatar
    Hello, I have a Samsung s8 and I installed the latest update last night via the 'Install Overnight' option. When I checked this morning the update was done and it was asking for my password, however when I went to input the password, the keyboard would not show up. I restarted it however nothing happend. The keyboard won't show up at all. The power off button also doesn't work as it requires the password and, as said the keyboard will not appear. I know the password, the keyboard just won't appear. Please help.

    @TFBisquit I can't make another post for some reason so edited to tell you that I rebooted like you mentioned but the keyboards still not appearing.
    I first thought my keypad was gone too after the update but,
    I now have to tap on the screen where the numbers go, and the keypad will pop up from the bottom.
    04-09-2019 04:40 AM
  23. Amumu00's Avatar
    I downloaded the numeric keypad app for samsung galaxy s8 at apknite
    04-10-2019 11:38 AM

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