1. newtda513's Avatar
    When making calls or receiving calls I can not hear the other person on the line.
    If connect to Bluetooth or put the call on speaker phone I can hear them just fine.
    I have checked all settings in which are set correctly for volume.
    06-07-2018 09:47 AM
  2. B. Diddy's Avatar
    The earpiece speaker could be blocked (e.g., by lint clogging the speaker opening), or it could be faulty. Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-34283
    06-07-2018 09:50 AM
  3. newtda513's Avatar
    The earpiece speaker could be blocked (e.g., by lint clogging the speaker opening), or it could be faulty. Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-34283
    I have blown out the earpeice and tested in safe mode still the volume.
    06-07-2018 10:24 AM
  4. B. Diddy's Avatar
    In that case, the earpiece speaker is probably faulty.

    Are you able to test calls using other VoIP apps, like Skype or Hangouts Dialer?
    06-07-2018 11:38 AM

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