1. Android Central Question's Avatar
    When I'm listening to music or watching videos, the volume will randomly turn down on its own to where I can barely hear it, but when I go to turn it up, the volume level on the bar hasn't changed. It happened while I was using the bluetooth in my car too. After a couple minutes, the volume goes back up.
    07-20-2018 01:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! How long does it get soft for -- just briefly, or does it stay soft until you press Volume Up again?
    07-21-2018 06:07 PM
  3. kvd963's Avatar
    Welcome to Android Central! How long does it get soft for -- just briefly, or does it stay soft until you press Volume Up again?
    When I hit the volume button, it says it's at the same volume and I have to turn it all the way up to hear it. After a couple minutes of not messing with it, the volume restores.
    07-21-2018 06:14 PM
  4. B. Diddy's Avatar
    How often does it happen? If it's frequent, you can try booting into Safe Mode to see if it goes away -- if it does, that means something you installed is causing the problem. You'd have to uninstall apps one by one until the problem goes away. https://support.t-mobile.com/docs/DOC-34283
    07-21-2018 06:57 PM
  5. kvd963's Avatar
    It just randomly stopped doing it without me changing anything.
    07-22-2018 12:41 AM
  6. B. Diddy's Avatar
    Ok, let us know if it crops up again.
    07-23-2018 10:25 PM

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