1. KjllJoy Productions's Avatar
    Okay so recently my the top portion of my S8+ has stopped working... I have dropped this phone but that was over 5-6 months ago and had no issues... I cant pull down my notification/quick settings... and I cant post on things like Instagram or facebook cause that top portion is unresponsive... the issue started randomly and out of no where about 2 days ago, and its quite frustrating and become to worry be because I dont have the money to replace it or have it fixed... Ive also only had this phone about 8 months so its not very old at all. Im hoping someone knows why this may be happening and if theres a way to fix it.
    08-11-2018 10:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it persist in Safe Mode? https://support.t-mobile.com/docs/DOC-34283. If so, then it's likely a hardware problem with the digitizer/screen. Maybe there's just a loose connections somewhere, but you'll have to take it to a repair shop to find out. If there's no obvious damage on the phone, you could also contact Samsung for warranty repair, but if they do determine that the problem was due to a drop, then warranty won't cover it.
    08-12-2018 01:17 PM
  3. Quirshi's Avatar
    Okay so recently my the top portion of my S8+ has stopped working... I have dropped this phone but that was over 5-6 months ago and had no issues... I cant pull down my notification/quick settings... and I cant post on things like Instagram or facebook cause that top portion is unresponsive... the issue started randomly and out of no where about 2 days ago, and its quite frustrating and become to worry be because I dont have the money to replace it or have it fixed... Ive also only had this phone about 8 months so its not very old at all. Im hoping someone knows why this may be happening and if theres a way to fix it.
    I am having the same issue where I've dropped it before and it was working just fine. All of a sudden I am now not able to use the top part of my screen. This was not due to a drop and just happened out of the blue. Were you able to get it fixed?
    10-03-2018 08:53 AM
  4. Jeff Schindler's Avatar
    I am having the same issue where I've dropped it before and it was working just fine. All of a sudden I am now not able to use the top part of my screen. This was not due to a drop and just happened out of the blue. Were you able to get it fixed?
    Count me in on this issue. Same scenario. The phone is about a year old. I dropped it on blacktop about 6 months ago and the bottom of the screen cracked a bit, but the phone was still usable. Now suddenly about a week or two ago, I could not longer tap the top half-inch of the screen - mainly noticed this because I couldn't pull down the notif bar. Now, the "dead" area has gotten bigger - it's about the top inch of the screen. I did confirm that it's also dead in safe mode, so is almost certainly a hardware issue. I can suffer through as most of the phone is usable, but may have to take it in for repair (still have a year to pay it off).
    01-11-2019 05:42 PM

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