1. jeffmd's Avatar
    My phone is still running baseband R16NW.G950USQU4CRE9, I have not gotten R16NW.G950USQU5CRH1 nore the latest R16NW.G950USQS5CRI4. I know they pulled Julys and I think since then I took the phone from verizon to total wireless (verizons network). I did try samsungs smart switch software but it also said my phone was up to date.

    Any idea how I might get these software updates rolling again?
    10-02-2018 06:14 PM
  2. mary beth hale's Avatar
    Did you try clearing cache for "software update"? settings>apps>software update>storage>clear cache then rebooting?
    Other than that I can only suggest factory reset.
    10-07-2018 10:52 AM
  3. mary beth hale's Avatar
    Have to check "system apps" to bring up software update app
    10-07-2018 10:53 AM

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