1. Frisk7's Avatar
    I have two S8 phones (that is, my wife has one and I have the other one), and they should be identical. They were bought at the same time and should be set up the same way - however, there is one very annoying difference.

    I wanted to transfer some photos off the phones to my computer.

    When I plug my wife's phone in, everything is fine. I get a pop-up asking me whether to allow this and then I can then navigate to the DCIM directory and fetch the files I wanted. No issues.

    If I plug my own (supposedly identical) phone in (using the same cable, and same computer), it doesn't work. Sure, it starts charging, but it doesn't seem to recognize that there is a computer on the other end of the USB cable, and there is no pop-up message.

    If I go to Settings/Connections/Mobile Hotspot and Tethering, I see that "USB tethering" is just greyed out.

    I also tried activating Developer options and turned USB debugging on. No effect.

    Any ideas/suggestions?
    12-10-2018 06:06 AM
  2. Itsa_Me_Mario's Avatar
    There should be a notification, possibly minimized, when you're plugged in that lists options such as "charge this device, transfer files, transfer photos" etc. I don't have my S8 anymore, so I may be wrong on the exact names, but that's the theme.
    12-10-2018 08:22 AM
  3. captkronos's Avatar
    You shouldn't need USB debugging on, but also it shouldn't hurt. In Developer options what setting do you have for "Select USB configuration"? MTP?
    12-13-2018 09:20 AM

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