1. pbc's Avatar
    Got a Pixel 3XL and factory reset my S8 for my wife to use.

    However, she has no ringtones. When I click into the ringtones it just says unknown.

    I know I can use Zedge for custom tones, but she'd prefer the factory default ones.

    Any clue how to get them back?
    01-11-2019 06:33 PM
  2. B. Diddy's Avatar
    How did you do the factory reset? Did you remove your Google account first, then go to the Backup & Reset menu in the system settings?

    Was the phone rooted or modified in some way?
    01-11-2019 11:26 PM
  3. pbc's Avatar
    Not rooted.

    I simply did a factory reset (didn't remove my previous acct as I assumed Resetting it would do that anyhow).

    Then set her phone up (she was using an S6 edge) using smartswitch.
    01-12-2019 08:20 AM
  4. pbc's Avatar
    Would they be wlsaved somewhere in the system files of say my old S6 that I can copy and move? Looks like the ringtones directory only has non default tones.
    01-12-2019 02:34 PM
  5. pbc's Avatar
    Also, I checked and her phone is selecting Media Storage as the default (I uninstalled may file manager that was in the phone just in case).

    Do I really need to factory reset this phone again?
    01-12-2019 03:25 PM
  6. B. Diddy's Avatar
    Preinstalled ringtones are in a protected system directory, which means you can't access them with a file manager unless the phone is rooted.

    It's an odd issue. Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-34311

    If you do end up doing another factory reset, make sure you remove your Google account from the Settings>Accounts menu first. With Factory Reset Protection, if you don't remove the existing primary account, the phone will default to that account when asking for a Google password after the phone restarts.
    01-14-2019 12:26 PM

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