1. donna27520's Avatar
    Mom installed IN launcher - Love Emojis & GIFs, Themes app by ONE App Team on Samsung S8. When I click on the Google Play Store, there is no uninstall option. App has taken over her phone and changed settings. Has anyone been able to remove this without doing a factory reset?

    The challenge is that the App is not appearing in the apps listing under Settings > Apps. It has installed though because it has changed her phone.
    01-26-2019 09:33 AM
  2. Javier P's Avatar
    Welcome to the forums. With some apps you need some extra steps to uninstall them.

    First switch back to the stock launcher app in settings - apps - default apps - home app.

    Now go to settings - apps - select the app you want to uninstall - force stop - clear defaults - storage - clear data and then the uninstall button should be available.
    01-26-2019 09:45 AM
  3. donna27520's Avatar
    The challenge is that the App is not in the listing of Apps.
    01-26-2019 09:53 AM
  4. donna27520's Avatar
    I've opened Settings > Apps > Default apps > Home screen and have turned on the Samsung Experience Home app which is the only option listed. I then go to Settings > Apps > All apps to look for IN Launcher Love Emojis. It's not in the list but the appearance of her phone has been changed so it definitely installed.
    01-26-2019 09:59 AM
  5. Javier P's Avatar
    The challenge is that the App is not in the listing of Apps.
    That's weird. Can you switch back to the stock launcher? Also, go to settings - accessibility and see what's checked under device administrator. Did she install this app from the Play Store or from a different source
    01-26-2019 10:02 AM
  6. Javier P's Avatar
    I've opened Settings > Apps > Default apps > Home screen and have turned on the Samsung Experience Home app which is the only option listed. I then go to Settings > Apps > All apps to look for IN Launcher Love Emojis. It's not in the list but the appearance of her phone has been changed so it definitely installed.
    We posted at the same time Did switching back to Samsung Experience make any difference on the home screens?
    01-26-2019 10:05 AM
  7. donna27520's Avatar
    I just did a soft reset on the phone hoping that might work after switching back to Samsung Experience. No change. I opened Settings > Accessibility but don't see device administrator. It has Vision, Hearing, and Dexterity and interaction categories. It also has Text-to-speech, Direction lock, Direct access, Accessibility shortcut, Notification reminder, Answering and ending calls, Single tap mode, Accessibility settings back-up. Services: Security & Privacy, TalkBack, Select to Speak, Switch Access, My Verizon Guided navigation, and Norton Security Service. Am I in the wrong screen?
    01-26-2019 10:12 AM
  8. Javier P's Avatar
    I just did a soft reset on the phone hoping that might work after switching back to Samsung Experience. No change. I opened Settings > Accessibility but don't see device administrator. It has Vision, Hearing, and Dexterity and interaction categories. It also has Text-to-speech, Direction lock, Direct access, Accessibility shortcut, Notification reminder, Answering and ending calls, Single tap mode, Accessibility settings back-up. Services: Security & Privacy, TalkBack, Select to Speak, Switch Access, My Verizon Guided navigation, and Norton Security Service. Am I in the wrong screen?
    Yeah, sorry. After Oreo the device admin option is in settings - apps - special app access.
    01-26-2019 10:15 AM
  9. donna27520's Avatar
    3 choices under Device Admin Apps - Find My Device, Lookout, Norton Mobile Security
    01-26-2019 10:17 AM
  10. donna27520's Avatar
    She did install the app via the Google Play Store.
    01-26-2019 10:17 AM
  11. Javier P's Avatar
    3 choices under Device Admin Apps - Find My Device, Lookout, Norton Mobile Security
    Nothing there. There must be a way to find that app in the settings. What options do you get from the Play Store? Can you open it from there?

    By the way, this is the app you are talking about, right?

    https://play.google.com/store/apps/d....home.launcher
    01-26-2019 10:21 AM
  12. Javier P's Avatar
    She did install the app via the Google Play Store.
    We can try a different approach. This app includes permissions for almost everything so let's check that. Go to settings - apps - special app access - display over other apps and see what's listed in there. The In Launcher should be one of those apps, probably with a different name.
    01-26-2019 10:27 AM
  13. Javier P's Avatar
    3 choices under Device Admin Apps - Find My Device, Lookout, Norton Mobile Security
    Another place to find the name of this app could be in the battery usage settings.
    01-26-2019 10:35 AM
  14. Javier P's Avatar
    Also, can you find any app called Emoticon or anything similar?
    01-26-2019 10:38 AM
  15. donna27520's Avatar
    The link that you sent through is the app that I'm talking about. If I go to the App Store, the only option there is Install. I didn't do that thinking it would just make matters worse.

    I've tried all the suggestions above. I compared her Apps against mine and I'm not spotting anything unusual. The description of the app is what concerns me. I don't want to leave some type of hidden app on her phone that has that much control over her phone.
    01-26-2019 10:48 AM
  16. Javier P's Avatar
    The link that you sent through is the app that I'm talking about. If I go to the App Store, the only option there is Install. I didn't do that thinking it would just make matters worse.

    I've tried all the suggestions above. I compared her Apps against mine and I'm not spotting anything unusual. The description of the app is what concerns me. I don't want to leave some type of hidden app on her phone that has that much control over her phone.
    Install? That means the app is not installed in her phone and the cause of the problem is somewhere else.
    01-26-2019 10:56 AM
  17. donna27520's Avatar
    She did click install and the most visible change was to the wallpaper. It switched it the App wallpaper. It also turned off her Life360 app. The message in Google Play remained as Install though. I've reset the wallpaper to standard Samsung so that's fixed. Just concerned it's still somewhere on her phone. Thinking about sending her up to the Verizon store and letting them run diagnostics on it.
    01-26-2019 11:10 AM
  18. Javier P's Avatar
    She did click install and the most visible change was to the wallpaper. It switched it the App wallpaper. It also turned off her Life360 app. The message in Google Play remained as Install though. I've reset the wallpaper to standard Samsung so that's fixed. Just concerned it's still somewhere on her phone. Thinking about sending her up to the Verizon store and letting them run diagnostics on it.
    I'm not sure what else to suggest. If the app is uninstalled it shouldn't be causing any issue. What exactly is happening on her phone that makes you worried?
    01-26-2019 12:20 PM
  19. donna27520's Avatar
    Thank you for all the suggestions. My concern is that it appears to be a very invasive app in terms of what it takes control of on the phone. I'll post what we find out from Verizon here in case someone else needs the information.
    01-26-2019 12:51 PM
  20. Ann Mot's Avatar
    Please do let us know how you go solving this as I'm having the same problem.
    03-09-2019 07:06 PM
  21. LynneaH55's Avatar
    Thank you for posting this topic. I have been looking everywhere for information on how to remove the annoying background that appears after any of my apps wake from sleep. I uninstalled it because it hijacked my Galaxy 9+ but apparently the One App Team likes to leave a "friendly" little reminder of their app on your phone. I searched my program files for any file related to this app but couldn't find anything. My next step is to request help from Xfinity. If I find out how to completely remove this frustrating app, I will re-post.
    03-14-2019 08:43 PM
  22. mikey1273's Avatar
    I Just had to fix this for my Mom last night. She installed this on her Moto g6. This app is very invasive. There is no easy way to uninstall it. It also changed the way the phone looks and how you interact with it. It moves all the apps to catagoies it picks. It puts add up on the home screen. All of this made the phone not useble for mom as it's her first smart phone and is still not a pro but now is learning be careful with apps. This app promises cute stickers and emojis. It is so much more than that.


    There were instructions I found that said to go to home app and change back to your stock launcher. Then clear cache and memory and some how the uninstall button was supposed to become available, but that was a no go for me. I just did a full factory reset on the device. All her contacts and photos were backed up to the Google drive or Google photos we only had to download all the good apps again. I would highly recommend backing up contacts files and photos to the cloud or an SD card and just doing a factory reset on the device that's the fastest way to get rid of this in launcher and be sure it's gone.
    04-06-2019 06:43 AM

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