1. Abby Normal's Avatar
    So I was trying to see what all is going on with this new update and also trying to get my phone back the way it was before update....

    Somehow I click "ON" and got an icon at the bottom of desktop for APPS.... Now I can't remove it..... it is in that area at the bottom that stays there no matter what desktop you are on..... I have tried a long hold to move it but nothing works.....

    I also have some semi transparent thing that I can move around the desktop but can't remove also... when touched it is a two page menu for different things....... I would prefer NOT to have this... usually I can just long press and slide these things around until the X shows up and remove it that way... but not this one.....

    any help would be appreciated
    04-20-2019 09:20 AM
  2. mustang7757's Avatar
    So I was trying to see what all is going on with this new update and also trying to get my phone back the way it was before update....

    Somehow I click "ON" and got an icon at the bottom of desktop for APPS.... Now I can't remove it..... it is in that area at the bottom that stays there no matter what desktop you are on..... I have tried a long hold to move it but nothing works.....

    I also have some semi transparent thing that I can move around the desktop but can't remove also... when touched it is a two page menu for different things....... I would prefer NOT to have this... usually I can just long press and slide these things around until the X shows up and remove it that way... but not this one.....

    any help would be appreciated
    Check your accessibility setting , probably a floating icon your seeing.
    04-20-2019 09:23 AM
  3. Abby Normal's Avatar
    Thanks, I just looked there and can't seem to find where to turn on or off a floating icon.....
    04-20-2019 09:28 AM
  4. Javier P's Avatar
    Thanks, I just looked there and can't seem to find where to turn on or off a floating icon.....
    Can you post a screenshot of that menu when you tap the floating icon?
    04-20-2019 09:29 AM
  5. Abby Normal's Avatar
    I will try, haven't done that before.. but it is a transparent circle with 4 black dots... that look like this two dots on top of two dots

    ..
    ..
    04-20-2019 09:33 AM
  6. Abby Normal's Avatar
    Ok, inside the menu from that floating icon is a way to take a screen shot... I got that but how do I post it here...
    04-20-2019 09:34 AM
  7. Abby Normal's Avatar
    Ok, inside the menu from that floating icon is a way to take a screen shot... I got that but how do I post it here...

    It seems it doesn't show up in a screen shot.....
    The items in the menu are - recents home back screen off volume screen shots on one page and notification pinch zoom phone options cursor screen control menu settings on the other page.
    Hope this helps.
    04-20-2019 09:38 AM
  8. Abby Normal's Avatar
    More info... the floating icon shows up as a white circle with the dots and after a short time it turns transparent and blends in with the background

    Also I have taken two screenshots one with the circle and one with the menu opened and neither one appears on the photo.......
    04-20-2019 09:41 AM
  9. SpookDroid's Avatar
    That's the Assistant Menu. Just go to the accessibility settings, interaction and dexterity, and turn off assistant menu.
    B. Diddy and mustang7757 like this.
    04-20-2019 02:19 PM
  10. Abby Normal's Avatar
    That did it... I owe you a beer.... THANKS
    SpookDroid likes this.
    04-20-2019 05:18 PM
  11. Abby Normal's Avatar
    Now if I can just figure out how to get that app icon out of the bottom of desktop life can get back to normal...LOL
    04-20-2019 05:57 PM
  12. SpookDroid's Avatar
    For that one open the app list, tap the menu button, select Home screen settings, and just turn off the Apps button.
    04-20-2019 08:39 PM
  13. mustang7757's Avatar
    Thanks Spook didn't have time to respond
    That's the Assistant Menu. Just go to the accessibility settings, interaction and dexterity, and turn off assistant menu.
    SpookDroid likes this.
    04-20-2019 10:54 PM
  14. Abby Normal's Avatar
    Thanks for the both of you.... Both issues solved......
    04-21-2019 08:40 AM
  15. SpookDroid's Avatar
    Glad we could help!
    04-21-2019 11:05 AM

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