1. markm75's Avatar
    I have two s8's on att prepaid. They are the same phone. About 1 month ago my phone received the android 9 update.

    The other phone still shows no updates available.

    Is there some way to force the update to this other phone?
    Anyone have any ideas why its not pulling the update?

    Thanks in advance
    06-04-2019 09:46 AM
  2. SpookDroid's Avatar
    Updates are usually staged, and not all devices get it at the same time. However, if there IS an update available (if for some reason the update got pulled like Samsung has done a couple times with the Pie update, then it won't be) you can always try to use a computer to update it (via Smart Switch on a PC). Alternatively you can try a Best Buy with a Samsung Experience area and they can update it for you.
    06-04-2019 10:03 AM
  3. Rukbat's Avatar
    AT&T's Device Support Centers can do that too, for AT&T-branded phones.
    SpookDroid likes this.
    06-04-2019 02:50 PM
  4. markm75's Avatar
    Updates are usually staged, and not all devices get it at the same time. However, if there IS an update available (if for some reason the update got pulled like Samsung has done a couple times with the Pie update, then it won't be) you can always try to use a computer to update it (via Smart Switch on a PC). Alternatively you can try a Best Buy with a Samsung Experience area and they can update it for you.
    Thanks for the reply. I thought smart switch was only for transferring content? It can pull down the latest firmware/OS version as well?

    Our phones are "unlocked" s8's in our case (on att prepaid).
    06-14-2019 11:46 AM
  5. mustang7757's Avatar
    Thanks for the reply. I thought smart switch was only for transferring content? It can pull down the latest firmware/OS version as well?

    Our phones are "unlocked" s8's in our case (on att prepaid).
    Yes you can check smartswitch , hook up to your computer and make sure in settings of smartswitch >preference is enabled for latest download.
    06-14-2019 12:06 PM
  6. markm75's Avatar
    Yes you can check smartswitch , hook up to your computer and make sure in settings of smartswitch >preference is enabled for latest download.
    I finally tried this and its saying the latest version is already installed with RB1 (att) and android 7 for some reason.
    10-17-2019 06:53 PM
  7. mustang7757's Avatar
    I finally tried this and its saying the latest version is already installed with RB1 (att) and android 7 for some reason.
    The other option I can give , is to flash the latest update through Odin.
    Laura Knotek likes this.
    10-17-2019 10:10 PM
  8. tekjunkie28's Avatar
    The other option I can give , is to flash the latest update through Odin.
    Could you also flash the update by simply putting it on the phone and running it ?
    10-18-2019 06:09 AM
  9. mustang7757's Avatar
    Could you also flash the update by simply putting it on the phone and running it ?
    How you would flash it it by running Odin on the computer , putting all 4 files after being extracted and put the phone in download mode. Takes about 15 minutes.
    10-18-2019 07:54 AM
  10. markm75's Avatar
    How you would flash it it by running Odin on the computer , putting all 4 files after being extracted and put the phone in download mode. Takes about 15 minutes.
    I've not done the odin method in forever, i cant recall but does it wipe existing data doing it this way? I'm assuming i'd have to track down the actual update files somewhere first, connect the phone and run it?
    10-18-2019 12:58 PM
  11. mustang7757's Avatar
    I've not done the odin method in forever, i cant recall but does it wipe existing data doing it this way? I'm assuming i'd have to track down the actual update files somewhere first, connect the phone and run it?
    If you use home CSC instead the regular it shouldn't but back up everything just in case you never know.
    10-18-2019 01:00 PM
  12. mustang7757's Avatar
    10-18-2019 01:01 PM
  13. markm75's Avatar
    If you use home CSC instead the regular it shouldn't but back up everything just in case you never know.
    Ok, checked the site out, if i put in SM-G950U (unlocked but i'm on att), https://www.sammobile.com/samsung/ga...ware/SM-G950U/

    I see a ton of choices, but i have no idea which one is the right one. I thought it should have been ATT, but dont see that listed, there are a bunch listed for USA though.
    10-18-2019 01:10 PM
  14. mustang7757's Avatar
    Ok, checked the site out, if i put in SM-G950U (unlocked but i'm on att), https://www.sammobile.com/samsung/ga...ware/SM-G950U/

    I see a ton of choices, but i have no idea which one is the right one. I thought it should have been ATT, but dont see that listed, there are a bunch listed for USA though.
    All carrier firmware are interchangeable so if u choose Verizon, TMO it's fine
    10-18-2019 01:27 PM
  15. markm75's Avatar
    All carrier firmware are interchangeable so if u choose Verizon, TMO it's fine
    Ok thanks, so any of the verizon's should work then. There are quite a few there as well (under verizon).
    10-18-2019 01:31 PM
  16. mustang7757's Avatar
    Grab the latest update look at the date , your welcome
    Ok thanks, so any of the verizon's should work then. There are quite a few there as well (under verizon).
    10-18-2019 01:33 PM

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