1. markm75's Avatar
    I have two s8's on att prepaid. They are the same phone. About 1 month ago my phone received the android 9 update.

    The other phone still shows no updates available.

    Is there some way to force the update to this other phone?
    Anyone have any ideas why its not pulling the update?

    Thanks in advance
    06-04-2019 09:46 AM
  2. SpookDroid's Avatar
    Updates are usually staged, and not all devices get it at the same time. However, if there IS an update available (if for some reason the update got pulled like Samsung has done a couple times with the Pie update, then it won't be) you can always try to use a computer to update it (via Smart Switch on a PC). Alternatively you can try a Best Buy with a Samsung Experience area and they can update it for you.
    06-04-2019 10:03 AM
  3. Rukbat's Avatar
    AT&T's Device Support Centers can do that too, for AT&T-branded phones.
    SpookDroid likes this.
    06-04-2019 02:50 PM
  4. markm75's Avatar
    Updates are usually staged, and not all devices get it at the same time. However, if there IS an update available (if for some reason the update got pulled like Samsung has done a couple times with the Pie update, then it won't be) you can always try to use a computer to update it (via Smart Switch on a PC). Alternatively you can try a Best Buy with a Samsung Experience area and they can update it for you.
    Thanks for the reply. I thought smart switch was only for transferring content? It can pull down the latest firmware/OS version as well?

    Our phones are "unlocked" s8's in our case (on att prepaid).
    06-14-2019 11:46 AM
  5. mustang7757's Avatar
    Thanks for the reply. I thought smart switch was only for transferring content? It can pull down the latest firmware/OS version as well?

    Our phones are "unlocked" s8's in our case (on att prepaid).
    Yes you can check smartswitch , hook up to your computer and make sure in settings of smartswitch >preference is enabled for latest download.
    06-14-2019 12:06 PM

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