1. Android Central Question's Avatar
    I had this problem with an S4 and was able to clear it by resetting the phone icons.
    When I transferred all my data to the S8 the problem appeared. Resetting the single phone app doesn't have any effect. Can anyone help please.
    08-06-2019 04:53 AM
  2. mustang7757's Avatar
    Hi , if you can register a account here , me or other members be happy to assist.https://forums.androidcentral.com/sh...d.php?t=409154
    08-06-2019 05:28 AM
  3. rsvmillefan's Avatar
    Hi Mustang7757. Just signed up.
    Regards
    08-06-2019 09:50 AM
  4. mustang7757's Avatar
    Hi Mustang7757. Just signed up.
    Regards
    Hi,thanks for registering!
    Where does it show the icon all the time?
    08-06-2019 09:53 AM
  5. rsvmillefan's Avatar
    It's always in the top left corner, next to the time.
    I've just had a voicemail, listened to it, deleted it, got the message "you have no more messages" and the icon is still there.
    Regards
    08-06-2019 10:02 AM
  6. mustang7757's Avatar
    It's always in the top left corner, next to the time.
    I've just had a voicemail, listened to it, deleted it, got the message "you have no more messages" and the icon is still there.
    Regards
    So you long pressed the phone dialer app and cleared data,catch,and force stopped?
    Try same for contacts app
    08-06-2019 10:20 AM
  7. rsvmillefan's Avatar
    Tried both those then restarted the phone. Voicemail icon still in top left corner.
    Regards
    08-06-2019 10:45 AM
  8. Javier P's Avatar
    Tried both those then restarted the phone. Voicemail icon still in top left corner.
    Regards
    Try this, swipe down from the status bar, long press the notification related to that voicemail icon, tap the info icon and see which app it opens.
    08-06-2019 11:05 AM
  9. rsvmillefan's Avatar
    Hi Javier P
    It opened the phone app after saying "Notifications - these notifications can't be turned off "
    The icon is still there.
    Regards
    08-06-2019 11:21 AM
  10. Javier P's Avatar
    Hi Javier P
    It opened the phone app after saying "Notifications - these notifications can't be turned off "
    The icon is still there.
    Regards
    Mmmm, very strange. Clearing data for the phone app should be enough to remove that notification, at least temporarily. I'll search a bit about it and let you know if I find anything else.
    08-06-2019 11:25 AM
  11. Javier P's Avatar
    Just a thought, how many 'Phone' apps do you see under settings - apps - show system? Sometimes there are two, or even three, different apps with the same name. If you have duplicates clear data for all of them.
    08-06-2019 11:31 AM
  12. rsvmillefan's Avatar
    Ok thanks
    I may be out of contact for a few hours when you get back to me. If so I'll respond as soon as I can.
    Regards
    08-06-2019 11:32 AM
  13. mustang7757's Avatar
    Ok thanks
    I may be out of contact for a few hours when you get back to me. If so I'll respond as soon as I can.
    Regards
    Might also have to play around in settings of voice mail.
    08-06-2019 11:39 AM
  14. rsvmillefan's Avatar
    There were 3 on my previous S4 - only 1 needed to have data cleared. This S8 only has 1 app.
    Regards
    08-06-2019 11:47 AM
  15. Javier P's Avatar
    There were 3 on my previous S4 - only 1 needed to have data cleared. This S8 only has 1 app.
    Regards
    Damn. What about visual voicemail? Or any carrier-related app? Found this.

    https://eu.community.samsung.com/t5/...ay/td-p/309263
    08-06-2019 12:03 PM
  16. mustang7757's Avatar
    If that dont work , try going into phone settings clear data,cache and force stop settings or see you have voice mail.in system apps And clear it there other wise factory reset and dont carry over the s4 stuff just photos
    08-06-2019 12:42 PM
  17. rsvmillefan's Avatar
    Hi guys.
    Tried all options, then looked at BT community posts. Quite a few said contact BT. Also tried swapping my SIM card with another provider.
    The voicemail icon was carried across with the SIM card!
    Spoke to BT who've agreed to supply a new SIM card and referred problem to their tech dept.
    Will get back with results, once I've tried the options.
    Many thanks for your efforts so far.
    Regards
    mustang7757 and Javier P like this.
    08-07-2019 02:39 PM
  18. mustang7757's Avatar
    Hi guys.
    Tried all options, then looked at BT community posts. Quite a few said contact BT. Also tried swapping my SIM card with another provider.
    The voicemail icon was carried across with the SIM card!
    Spoke to BT who've agreed to supply a new SIM card and referred problem to their tech dept.
    Will get back with results, once I've tried the options.
    Many thanks for your efforts so far.
    Regards
    Your welcome!
    Thanks for keeping us posted.
    08-07-2019 02:46 PM
  19. rsvmillefan's Avatar
    Hi guys.
    Been a month now since I put the new SIM card from BT in my phone.
    No more icons saying I've got voicemail, just a message when I get a real one! Doesn't change if I switch the phone off/on.
    Thanks for your help and suggestions.
    Regards
    Brian
    Javier P likes this.
    08-14-2019 08:32 AM
  20. Javier P's Avatar
    Hi guys.
    Been a month now since I put the new SIM card from BT in my phone.
    No more icons saying I've got voicemail, just a message when I get a real one! Doesn't change if I switch the phone off/on.
    Thanks for your help and suggestions.
    Regards
    Brian
    Excellent! Glad it's fixed and thanks for the follow up. It will be very helpful for other users with a similar issue.
    08-14-2019 08:45 AM
  21. mustang7757's Avatar
    Hi guys.
    Been a month now since I put the new SIM card from BT in my phone.
    No more icons saying I've got voicemail, just a message when I get a real one! Doesn't change if I switch the phone off/on.
    Thanks for your help and suggestions.
    Regards
    Brian
    So it was a new sim card that fixed it , good to know.
    08-14-2019 08:47 AM

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