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  1. Joshua Naylor1's Avatar
    Joshua Naylor1
    About 2 weeks ago I noticed that all functionality of the phone would freeze about 5 seconds after I started charging it. I needed to hold down Power and Volume Down to reboot, but sure enough, it freezes next time I charge it.

    I went ahead and reset / wiped the entire phone (back to factory settings) and it seemed to do the trick for 4 days. But it's back to freezing again.

    Help! (I hope this isn't a hardware problem.)
    10-08-2019 11:33 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does it happen on any charging cable/plug, or only a certain combination? Does it happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-34283
    10-08-2019 07:13 PM
  3. Joshua Naylor1's Avatar
    Joshua Naylor1
    It happens on various cables and various power sources- car, wall etc. Also happens in safe mode. It happened again today in the car, but then it reset BY ITSELF. After reseting and booting back up (by itself) it was fine while plugged in. (strange) I will be plugging in agian tonight so we can go from there.
    10-08-2019 07:45 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Factory reset, or just a restart? From what you're describing, it sounds like it might be a problem with the port. Has there been any damage to that area, or water exposure? Is the phone still under warranty?
    10-08-2019 10:00 PM
  5. Joshua Naylor1's Avatar
    Joshua Naylor1
    Not under warrenty. Never any water damage. Have handled with care since becoming owner. Any suggestions or ways I can clean something or am I doomed?
    10-09-2019 05:15 PM
  7. Joshua Naylor1's Avatar
    Joshua Naylor1
    It restarted (not factory reset) on its own and turned back on by itself.
    10-09-2019 05:16 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Try using a can of compressed air to blow out the USB port, and a small Q-tip dipped in rubbing alcohol to clean the contacts.
    10-09-2019 06:07 PM
  9. Joshua Naylor1's Avatar
    Joshua Naylor1
    So I think (hope) I have solved the problem. After doing a complete factory reset (again) I very slowly started adding apps and customizing the phone day by day. But I left out one very important customization. I did not install or run Nova Launcher. I don't want to say something that's not true, but without the customization available through Nova, the phone has been running fast and fine. (I may not like how everything looks, but a working phone is better than a frozen phone.) So... so far, so good. Charging fine, not freezing and I'm going to keep Nova off the phone.
    Yesterday 03:03 PM
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