11-20-2019 10:19 AM
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  1. Paulogs's Avatar
    Paulogs
    My phones keeps coming up with a message when I switch it on that says the program has stopped working its doesn't say app or anything descriptive. P.s this is a new a s8 plus and was happening on my old phone too so might have transferred over from my old phone. Any advice would be much appreciated thanks.
    11-20-2019 08:55 AM
  2. Galactic Zoo's Avatar
    Galactic Zoo
    You will need to find out by a process of elimination if there are no clues as to the problem app. Sorry there isn't an easier way.
    11-20-2019 09:10 AM
  3. mustang7757's Avatar
    mustang7757
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    Originally Posted by Paulogs
    My phones keeps coming up with a message when I switch it on that says the program has stopped working its doesn't say app or anything descriptive. P.s this is a new a s8 plus and was happening on my old phone too so might have transferred over from my old phone. Any advice would be much appreciated thanks.
    What's the exact message that pops up?
    11-20-2019 09:16 AM
  4. Paulogs's Avatar
    Paulogs
    Originally Posted by mustang7757
    What's the exact message that pops up?
    "The program has stopped working"
    11-20-2019 09:29 AM
  5. mustang7757's Avatar
    mustang7757
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    Originally Posted by Paulogs
    "The program has stopped working"
    Is this coming from a app ?
    11-20-2019 09:31 AM
  7. Paulogs's Avatar
    Paulogs
    Originally Posted by Galactic Zoo
    You will need to find out by a process of elimination if there are no clues as to the problem app. Sorry there isn't an easier way.
    No clues no app crashes detected as for process of elimination I've been doing that for weeks to no avail
    11-20-2019 09:36 AM
  8. Paulogs's Avatar
    Paulogs
    Originally Posted by mustang7757
    Is this coming from a app ?
    No idea its does not say. It pops up like a error message
    11-20-2019 09:37 AM
  9. mustang7757's Avatar
    mustang7757
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    Originally Posted by Paulogs
    No idea its does not say. It pops up like a error message
    Try it in safe mode if still happening
    11-20-2019 09:38 AM
  10. Galactic Zoo's Avatar
    Galactic Zoo
    Originally Posted by Paulogs
    No clues no app crashes detected as for process of elimination I've been doing that for weeks to no avail
    I mean the tedious task of starting after a reset and gradually add apps you use until you get the message
    11-20-2019 09:54 AM
  11. Paulogs's Avatar
    Paulogs
    Originally Posted by mustang7757
    Try it in safe mode if still happening
    It doesn't happen in safe mode
    11-20-2019 10:10 AM
  12. mustang7757's Avatar
    mustang7757
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    Originally Posted by Paulogs
    It doesn't happen in safe mode
    Try and see if you can uninstall some recent apps see if goes away
    11-20-2019 10:19 AM
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