1. WWall52's Avatar
    USB connection transferring pic/vids from S8 to laptop. Only pictures showing up on laptop.
    12-27-2019 12:54 PM
  2. WWall52's Avatar
    The s8 is transferring to windows 7. I open the phone icon on the laptop, open DCIM and all photos are there but no videos. Cannot figure a way for them to show up. Thanks.
    12-27-2019 02:19 PM
  3. mustang7757's Avatar
    Have you checked other folders or maybe SD card ?
    12-27-2019 02:56 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! How are you transferring the data? Using the Import Photos and Videos option in Windows File Explorer? Don't use that -- it doesn't work well. Instead, select the files manually and drag/drop them to the phone's storage.
    12-28-2019 03:36 AM
  5. anon(10181084)'s Avatar
    I've had videos randomly disappear on my S8 in the past. Probably some weird bug.
    12-28-2019 06:42 AM
  6. WWall52's Avatar
    I am transferring them manually. When I open up the phone on the laptop the dcim folder is there with all pics, no videos. I have had the galaxy S3, S5, and now the S8. This is the 1st time I have had this issue. I do not have an SD card.

    Just trying to save photos and vids for the wife.
    12-28-2019 10:09 PM
  7. B. Diddy's Avatar
    The videos were taken by the Camera app, or did you use another app to record or download them?
    12-29-2019 01:15 AM
  8. WWall52's Avatar
    Yes the camera app. Here is some new info. I plugged in another S8 phone and the videos are there. No clue as to why I dont see them on the 1st phone.

    I can use bluetooth but with the size of the files it will take forever. Absolutely stumped about this.
    12-30-2019 02:27 PM
  9. mustang7757's Avatar
    Yes the camera app. Here is some new info. I plugged in another S8 phone and the videos are there. No clue as to why I dont see them on the 1st phone.

    I can use bluetooth but with the size of the files it will take forever. Absolutely stumped about this.
    You can use smart switch to back up everything and transfer to other Samsung device
    12-30-2019 02:47 PM
  10. WWall52's Avatar
    I will look into that. Thanks for the suggestion!
    mustang7757 likes this.
    12-30-2019 02:56 PM
  11. mustang7757's Avatar
    I will look into that. Thanks for the suggestion!
    Your welcome! Let us know
    12-30-2019 03:22 PM

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