1. rjohns75's Avatar
    Hi, I'm using Smart Switch to transfer data from a Note 4 to a S9+. Everything transferred using wifi but some of the messages with images attached won't transfer. The message is there but there is a blank space where the image was. What's more strange is the it worked perfectly on some of the messages with attachments but not others. Does anyone have a suggestion for getting this corrected? Thanks

    Robert
    06-07-2020 10:05 PM
  2. mustang7757's Avatar
    Hi, according to this attachment can't be saved Smart Switch won't transfer messages with attachments?-screenshot_20200607-222725_samsung-20cloud.jpeg
    Laura Knotek likes this.
    06-07-2020 10:28 PM
  3. rjohns75's Avatar
    What's strange is that the attachments are there for half of the messages. Also, I used smart switch for my note 4 to S10+ and all of the attachments were there on the new phone.
    06-07-2020 10:48 PM
  4. mustang7757's Avatar
    What's strange is that the attachments are there for half of the messages. Also, I used smart switch for my note 4 to S10+ and all of the attachments were there on the new phone.
    I'm not sure , I know back ups saved text's but not picture.
    06-07-2020 10:53 PM
  5. rjohns75's Avatar
    Finally worked but not sure why. Reset new phone and restarted the transfer process. I did this 5 times and the last time the new phone finally received the messages with attachments.
    06-08-2020 09:53 AM
  6. mustang7757's Avatar
    Finally worked but not sure why. Reset new phone and restarted the transfer process. I did this 5 times and the last time the new phone finally received the messages with attachments.
    That's good not sure how , mine never had attachment back up .
    06-08-2020 10:39 AM

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