07-15-2020 08:03 PM
32 12
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  1. Zakaria Ouh's Avatar
    So , after about 1 year of absence from Android central platform here I'm again. Today I had this " never seen before weird issue " when I tried to capture a cute Chameleon and out of the blue I had a pop-up saying " Security policy prevents use of camera ! "
    It' weird since I disabled " auto update security policy " a long time ago to avoid such problems but here I'm facing it. As it's said " Expect the unexpected ".
    For the record , I have an outlook account on my device used in galaxy store , Bixby and adobe premiere pro.
    yesterday , I sent an email to my bank complaining about some issues related to my declared salaries using the outlook acount mentioned above.
    And today , none of the camera or microphone works !
    did some researches online and found out that samsung is responsible for this.
    I bought my phone second hand and used. therefore , I don't wanna email samsung and complain about this problem. I'm afraid my phone was obviously stolen and if I submit a complaint they might blacklist it once and for all.
    is there any way that I can fix this problem ? any workaround would be appreciated , guys.
    My phone is running android 10 beta 3.
    Security policy app / package is no longer is no longer available under my apps tab. Also the option to update security policy has vanished from biometrics and security.
    please help me out guys.
    Zack.
    07-15-2020 02:37 PM
  2. mustang7757's Avatar
    Hi, welcome back

    Check the permissions for camera app , by long pressing it then tap info , scroll to permissions see if anything needs to be enabled?
    Zakaria Ouh likes this.
    07-15-2020 02:42 PM
  3. Zakaria Ouh's Avatar
    Hi, welcome back

    Check the permissions for camera app , by long pressing it then tap info , scroll to permissions see if anything needs to be enabled?
    I have tried everything like clear data / cash /
    give permissions / clear cash through recovery and none of that seemed to fix the issue.
    mustang7757 likes this.
    07-15-2020 02:55 PM
  4. mustang7757's Avatar
    I have tried everything like clear data / cash /
    give permissions / clear cash through recovery and none of that seemed to fix the issue.
    Gotcha, go settings under device administrator is anything besides find my phone?

    This a work phone or personal?
    Zakaria Ouh likes this.
    07-15-2020 03:00 PM
  5. Zakaria Ouh's Avatar
    Gotcha, go settings under device administrator is anything besides find my phone?

    This a work phone or personal?
    There was actually " Nova launcher " which I uninstalled later today after doubting it.
    But I never gave it administrator permission though.
    It' actually a personal phone but as I said in my OG post I had to send an email to my bank complaining about something yesterday using the email that's used in my Bixby , adobe premiere pro ( an outlook ) and today the problem showed up.
    mustang7757 likes this.
    07-15-2020 03:14 PM
  6. mustang7757's Avatar
    There was actually " Nova launcher " which I uninstalled later today after doubting it.
    But I never gave it administrator permission though.
    It' actually a personal phone but as I said in my OG post I had to send an email to my bank complaining about something yesterday using the email that's used in my Bixby , adobe premiere pro ( an outlook ) and today the problem showed up.
    Try safe mode , see if it works .
    07-15-2020 03:20 PM
  7. Zakaria Ouh's Avatar
    Try safe mode , see if it works .
    Tried it too, bro. To no avail
    07-15-2020 03:28 PM
  8. mustang7757's Avatar
    Tried it too, bro. To no avail ������
    Can give you 2 more things to try before I tell you factory reset.


    1.Settings >app >3 dots tap>reset app preferences (will enable disabled apps)


    2. Settings >general management >reset >reset settings (will put home screen back to stock if customize)
    07-15-2020 03:31 PM
  9. Zakaria Ouh's Avatar
    Can give you 2 more things to try before I tell you factory reset.


    1.Settings >app >3 dots tap>reset app preferences (will enable disabled apps)


    2. Settings >general management >reset >reset settings (will put home screen back to stock if customize)
    Done and the problem is still there 😳
    Attached Thumbnails Why does my S9 say " Security policy prevents use of camera?-screenshot_20200715-204218_one-ui-home.jpg  
    07-15-2020 03:47 PM
  10. mustang7757's Avatar
    Oh wow

    You dont use any app cleaners, anti virus application?
    07-15-2020 04:05 PM
  11. Zakaria Ouh's Avatar
    Oh wow

    You dont use any app cleaners, anti virus application?
    NO. None of that.
    I always avoid those kind of malwares.
    I only use " Nicelock " and the apps that come with it.
    mustang7757 likes this.
    07-15-2020 04:22 PM
  12. mustang7757's Avatar
    NO. None of that.
    I always avoid those kind of malwares.
    I only use " Nicelock " and the apps that come with it.
    Agreed

    Nicelock it has similar plug ins as Samsung good lock?
    07-15-2020 04:24 PM
  13. lucianus_luciferus's Avatar
    Maybe it's worth trying to update the security policy.
    07-15-2020 04:41 PM
  14. mustang7757's Avatar
    Good point
    Go settings >type in search bar security policy see for update or toggle on Why does my S9 say " Security policy prevents use of camera?-screenshot_20200715-174231_settings.jpeg
    07-15-2020 04:43 PM
  15. Zakaria Ouh's Avatar
    Maybe it's worth trying to update the security policy.
    I just did it bro.
    Then widep its data and cash but nothing changed.
    07-15-2020 05:40 PM
  16. mustang7757's Avatar
    Only other thing is factory reset
    07-15-2020 05:41 PM
  17. Zakaria Ouh's Avatar
    Good point
    Go settings >type in search bar security policy see for update or toggle on Click image for larger version. 

Name:	Screenshot_20200715-174231_Settings.jpeg 
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    Just like this ? I Toggled it on since the problem started.
    What can I do next ?
    Attached Thumbnails Why does my S9 say " Security policy prevents use of camera?-screenshot_20200715-234211_settings.jpg  
    07-15-2020 05:44 PM
  18. mustang7757's Avatar
    Just like this ? I Toggled it on since the problem started.
    What can I do next ?
    Try this

    Go settings >apps>3 dots upper right corner tap>select system apps find device security ,then storage clear data,cache and force stop see what happens , dont toggle on if its off Why does my S9 say " Security policy prevents use of camera?-screenshot_20200715-184846_settings.jpeg
    07-15-2020 05:50 PM
  19. B. Diddy's Avatar
    You mentioned getting the phone second-hand -- do you know if the phone was properly factory reset prior to you buying it? Was the previous owner's Google and Samsung accounts removed prior to the factory reset?

    Any way to find out if this was a work phone for the previous owner, provided by (or supervised by) their workplace IT?
    mustang7757 likes this.
    07-15-2020 06:11 PM
  20. mustang7757's Avatar
    I have failed to read OP whole post, your in beta 3 andriod 10? Revert back to public release
    07-15-2020 06:13 PM
  21. mustang7757's Avatar
    To do that connect your phone to smart switch on pc it will ask if you like to return to public stable firmware
    07-15-2020 06:16 PM
  22. Zakaria Ouh's Avatar
    You mentioned getting the phone second-hand -- do you know if the phone was properly factory reset prior to you buying it? Was the previous owner's Google and Samsung accounts removed prior to the factory reset?

    Any way to find out if this was a work phone for the previous owner, provided by (or supervised by) their workplace IT?
    I Bought it from a retailer who dit tell me nothing about it , bro.
    google account was already removed.
    So , I went ahead and factory reseted it myself.
    Sorry , but I coudln't get my brain around what you meant with this "workplace IT " ? What does it mean ?
    And if my phone isn't like a personal phone how would this have anything to with my situation ?
    Explain more to me. I've read some sort of the same question in a different thread but no given answer after that.
    07-15-2020 06:19 PM
  23. Zakaria Ouh's Avatar
    To do that connect your phone to smart switch on pc it will ask if you like to return to public stable firmware
    I'm stuck in a different city for about 5 months up to now cause of Covid-19.
    I left my laptop at home. And now I can't even contat my relatives in whatsapp ( microphone isn't working. So , no voice calls ).
    That' why I needed help and posted , brother.
    mustang7757 likes this.
    07-15-2020 06:23 PM
  24. mustang7757's Avatar
    I'm stuck in a different city for about 5 months up to now cause of Covid-19.
    I left my laptop at home. And now I can't even contat my relatives in whatsapp ( microphone isn't working. So , no voice calls ).
    That' why I needed help and posted , brother.
    Oh wow !

    It's going be tough without a computer.

    Only thing i can suggest , is look on samsunfirmware science, see if you could find the next beta build , download it from your browser and copy to your sd card and update through recovery .
    07-15-2020 06:28 PM
  25. B. Diddy's Avatar
    Sorry , but I coudln't get my brain around what you meant with this "workplace IT " ? What does it mean ?
    If a workplace provides a phone to a worker, the phone usually has MDM (mobile device management) software installed that allows the workplace's IT department to supervise the phone's use, and often to block certain functions of the phone.
    07-15-2020 06:54 PM
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