1. conrail's Avatar
    hi guys, son has given me his s9+ but when I plug it into my windows 10 home laptop it doesn't appear in my pc, also when I plug the charger in it is not charging, 'appears to be a fault with the phone charger connection', can anybody advise me on this please? all help and advice appreciated
    09-05-2020 08:09 AM
  2. B. Diddy's Avatar
    Have you already tried different cables/charging plugs? Have you also made sure the phone's USB port is completely clear of any debris?
    09-05-2020 01:06 PM
  3. conrail's Avatar
    thank you B Diddy, have tried all suggestions including 4 different samsung cables, have been given a large charging dish, 3/4 size of the phone which does charge it, just having cable problems, tried blowing with compressed air, from about 1 foot away, still cables not recognised, as you will have guessed I never buy a mobile phone, I get sons cast offs and other family members buy accessories, ie cases, cables and fast chargers, when I reached 70, a few years ago, family decided I need a mobile phone, managed 70 years without one but it keeps them happy, ps they also got me an x-box, keeps the grandkids happy, (and me as well!!!)
    09-07-2020 04:51 AM
  4. B. Diddy's Avatar
    Hold the compressed air nozzle right next to the port when you blow it out -- you won't damage it. If the problem persists even after all this, then the phone's USB port is probably faulty, and you'd have to bring it to a repair shop.
    Laura Knotek likes this.
    09-07-2020 12:42 PM
  5. conrail's Avatar
    thank you B. Diddy, didn't want to hold air too close but will give it a try
    09-07-2020 03:44 PM
  6. conrail's Avatar
    Hi B. Diddy, give the connection a good clean with compressed air, now charger works but only if I hold it firmly in place, same with plugging phone into laptop, have to hold it firmly in place
    09-13-2020 03:35 PM
  7. B. Diddy's Avatar
    Sounds like more of a hardware issue, then. Bring it to a repair shop for them to take a closer look (or, if the phone is still under warranty, contact Samsung, or if you have insurance, contact that company).
    09-13-2020 04:06 PM
  8. conrail's Avatar
    thank you B. Diddy, I will look at the options
    B. Diddy likes this.
    09-14-2020 01:04 PM

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