1. dj_paige's Avatar
    Samsung Galaxy S9, Android 10, One UI 2.1

    Very annoying problem, I am not getting any sound when I get a text message, and so unfortunately hours may go by before I look at the phone and realize I have received a text.

    I have checked the settings in the default Messenger app, they look like this (which I think is correct), so what should I try next?

    No sounds when receiving a text-screenshot_20200917-144306_settings.jpg
    09-17-2020 02:53 PM
  2. B. Diddy's Avatar
    If you tap the words "New messages" (i.e., don't tap the toggle), do you get another menu, or does it just toggle the switch?
    09-17-2020 03:47 PM
  3. dj_paige's Avatar
    Yes, I have checked in there, and all looks good (to me)
    No sounds when receiving a text-screenshot_20200917-162925_settings.jpg

    I want to add that other application alerts beep at me properly. The other issue may or may not be related, the e-mail application in my Work Folder known as Secure Mail no longer beeps when I receive an e-mail. It used to beep at me, but it stopped about 3 weeks ago, and I haven't found a solution. The text messaging stopped yesterday or the day before, so I don't think the two problems are related.
    09-17-2020 04:31 PM
  4. dbollman423's Avatar
    Is the volume turned up for notifications?
    09-17-2020 04:49 PM
  5. dj_paige's Avatar
    Yes volume turned up, I know that because other applications make notification sounds I can hear easily. Also bluetooth turned off.

    I managed to solve the problem by downloading and installing a different text messaging app, which works properly. But ... if anyone has any thoughts on how to fix the default Messages app, I'd still like to hear them.
    09-17-2020 05:09 PM
  6. mustang7757's Avatar
    Yes volume turned up, I know that because other applications make notification sounds I can hear easily. Also bluetooth turned off.

    I managed to solve the problem by downloading and installing a different text messaging app, which works properly. But ... if anyone has any thoughts on how to fix the default Messages app, I'd still like to hear them.
    You try clear the stock message app data, cache and force stop.?
    09-17-2020 05:34 PM
  7. B. Diddy's Avatar
    Did you try changing the notification tone?
    09-17-2020 06:13 PM
  8. dj_paige's Avatar
    Yes, I tried changing the notification tone. I also cleared the data and cache. These did not fix the problem.
    09-17-2020 07:40 PM
  9. B. Diddy's Avatar
    Does it happen in Safe Mode as well? https://www.t-mobile.com/support/dev...sung-galaxy-s9
    09-17-2020 08:59 PM
  10. mustang7757's Avatar
    Yes, I tried changing the notification tone. I also cleared the data and cache. These did not fix the problem.
    Also force stop ?
    09-17-2020 09:12 PM
  11. methodman89's Avatar
    Clear the phones cache partition and reboot.
    09-18-2020 06:42 AM
  12. dj_paige's Avatar
    As before, I have tried each of these suggestions, but none worked. Thank you for your effort!
    09-18-2020 12:11 PM
  13. B. Diddy's Avatar
    How about uninstalling all updates to the messaging app?
    dbollman423 likes this.
    09-18-2020 12:27 PM
  14. Not Quite Right's Avatar
    Do you use a smartwatch maybe?
    No sounds when receiving a text-screenshot_20200919-045318.jpg
    B. Diddy likes this.
    09-19-2020 08:00 AM
  15. Morty2264's Avatar
    This may sound silly, but have you restarted your phone to see if this is some sort of glitch? Sometimes a quick power off/power on will fix pesky bugs.
    09-19-2020 09:22 AM
  16. methodman89's Avatar
    Did you clear the phones cache or just the apps?
    09-19-2020 09:25 AM
  17. dj_paige's Avatar
    I want to thank everyone for suggestions, but none of them have helped. At this point, I think I have spent enough time on the matter, and since the replacement app works properly, I'm going to just stop using the default Messages app and use the replacement app.
    B. Diddy and Morty2264 like this.
    09-19-2020 11:41 AM
  18. Morty2264's Avatar
    I want to thank everyone for suggestions, but none of them have helped. At this point, I think I have spent enough time on the matter, and since the replacement app works properly, I'm going to just stop using the default Messages app and use the replacement app.
    That is understandable! I'm sorry that all of our suggestions haven't fixed the issue, though! Which third-party app are you using? Textra is a great one!
    09-19-2020 04:57 PM
  19. dj_paige's Avatar
    The application I am now using is called Pulse. So far, I like it (not only because it works), but it has a few extra features compared to the original Messages app.
    Morty2264 likes this.
    09-20-2020 07:17 AM
  20. Morty2264's Avatar
    The application I am now using is called Pulse. So far, I like it (not only because it works), but it has a few extra features compared to the original Messages app.
    I may have heard of Pulse before. Sounds cool! What extra features does it have? I'll have to look it up and see!
    09-20-2020 09:51 AM
  21. dj_paige's Avatar
    You can change colors for different people, so the texts from daughter #1 have a purple theme (her favorite color) and the text from daughter #2 have a pink there (her favorite color). You can make threads private (like from a significant other, so if one of the kids picks up the phone and starts browsing through your text messages, they can't see the private threads without a password or without the proper fingerprint scanned), or archive them, or create a "folder" structure to organize the threads better. And probably other features that I haven't discovered yet.
    Morty2264 likes this.
    09-20-2020 12:09 PM
  22. Morty2264's Avatar
    You can change colors for different people, so the texts from daughter #1 have a purple theme (her favorite color) and the text from daughter #2 have a pink there (her favorite color). You can make threads private (like from a significant other, so if one of the kids picks up the phone and starts browsing through your text messages, they can't see the private threads without a password or without the proper fingerprint scanned), or archive them, or create a "folder" structure to organize the threads better. And probably other features that I haven't discovered yet.
    I checked it out briefly yesterday. Wow, what nifty features! I may look into it again! Thanks for explaining some of those features!
    09-21-2020 05:11 PM

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