1. Tafflad's Avatar
    New phone so want to pass on my S9 phone to a.n.other


    I carried out 3 button restart, and get the recovery menu
    I select Wipe data / Factory Reset
    Proceed > factory data reset
    Bottom of screen it says ‘Data Wipe Complete
    I then select > system restart
    It looks like normal restart to the point I get “Samsung” on screen and blue LED fading slowly up & down.
    It does not finish restart, no matter how long I leave it.


    I then used press and hold ‘OFF’ it will not shut down, and then I ger message “Android Starting”
    Looks normal, select language .. then get message “unauthorized attempt at reset, need to connect to Internet ….”
    I was then prompted to put in my old phone date (google email etc)



    So it’s now back up & running …… how can I carry out Factory Wipe and NOT be asked to put my data back in ?
    05-21-2021 10:15 AM
  2. B. Diddy's Avatar
    Use the reset option in the system settings, not the Recovery Menu. A proper factory reset through the system settings should remove your Google and Samsung accounts.
    05-21-2021 12:01 PM
  3. mustang7757's Avatar
    Recovery not the proper way to factory reset as it leaves FRP reset protection your Google account on the phone , through settings is proper way .
    05-21-2021 12:41 PM
  4. Tafflad's Avatar
    Thanks ... I had followed this ... as https://forums.androidcentral.com/e?...token=ikhEDPgQ
    Now used your advice.
    05-21-2021 12:45 PM
  5. B. Diddy's Avatar
    Right, but that support page says "If unable to reset the device using the above steps [i.e., from the system settings], try the Alternate master reset method." Hardware key factory reset is mostly if the phone is malfunctioning so much you can't even get to the system settings.

    Everything good now?
    05-21-2021 02:16 PM

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