Factory Rest Fails

[Tafflad]

New phone so want to pass on my S9 phone to a.n.other


I carried out 3 button restart, and get the recovery menu
I select Wipe data / Factory Reset
Proceed > factory data reset
Bottom of screen it says ‘Data Wipe Complete’
I then select > system restart
It looks like normal restart to the point I get “Samsung” on screen and blue LED fading slowly up & down.
It does not finish restart, no matter how long I leave it.


I then used press and hold ‘OFF’ it will not shut down, and then I ger message “Android Starting”
Looks normal, select language .. then get message “unauthorized attempt at reset, need to connect to Internet ….”
I was then prompted to put in my old phone date (google email etc)



So it’s now back up & running …… how can I carry out Factory Wipe and NOT be asked to put my data back in ?

 

[B. Diddy]

Use the reset option in the system settings, not the Recovery Menu. A proper factory reset through the system settings should remove your Google and Samsung accounts.

 

[mustang7757]

Recovery not the proper way to factory reset as it leaves FRP reset protection your Google account on the phone , through settings is proper way .

 

[Tafflad]

Thanks ... I had followed this ... as https://forums.androidcentral.com/e...KM1273252/Samsung/SamsungG965U&token=ikhEDPgQ
Now used your advice.

 

[B. Diddy]

Right, but that support page says "If unable to reset the device using the above steps [i.e., from the system settings], try the Alternate master reset method." Hardware key factory reset is mostly if the phone is malfunctioning so much you can't even get to the system settings.

Everything good now?