1. Chris623's Avatar
    I tried to send some pictures to an email recipient today but they didn't go through. Tried several times to no avail. Can't figure out what's wrong............I've always been able to send pics and data with my phone.
    08-31-2021 01:31 PM
  2. B. Diddy's Avatar
    So did they receive the email, but the attachment didn't show up? Or was the attachment corrupted?

    How are you attaching the photos to the email? Are you starting from the email and using the Attach icon (the one that looks like a paperclip)? Or are you starting from the gallery app, selecting the photo, then using the Share option?
    08-31-2021 01:57 PM
  3. Laura Knotek's Avatar
    How large are the attachments? What email provider are you using? What email provider is the recipient using?
    08-31-2021 02:07 PM
  4. Chris623's Avatar
    No email received at all. Pictures are straight from my phone and I've always sent them that size. I pull up the picture I want to send and then click on that icon that has 3 balls in a triangle that are connected. Then I click on my email icon and put in the address and send. It's always worked in the past. I'm using Yahoo mail and so is the the recipient.

    I just tried sending the message and picture via the way I do from my computer...........which is to address the email and then use the paper-clip symbol to attach the picture and it went through! But I don't understand why I can't do it the way I've always done it!?!?!? I've still got 8 emails that are in the process of "sending" and I can't even delete them.
    08-31-2021 02:49 PM
  5. B. Diddy's Avatar
    Ok, so the emails you try to send are still stuck in a queue? Are you using the Yahoo Mail app, or are you using the stock email app with your Yahoo account in it?
    08-31-2021 03:11 PM
  6. Chris623's Avatar
    Yahoo app. (by the way, I finally figured out how to delete them.)
    08-31-2021 04:18 PM
  7. B. Diddy's Avatar
    Try clearing the app cache and data for the Yahoo Mail app in Settings>Apps​, then force stop it. Open it again and see if the same thing happens.
    08-31-2021 04:47 PM

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