Galaxy S9 will not connect to Kenwood head unit via Bluetooth.

I have deleted cache, unchecked power saving, restarted the app, I'm out of ideas.

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What is the device you are attempting to connect to?

Have you read the user's manual for this device on how to connect?

Does the device appear in your list of possible connections? If so, is the device greyed out, unresponsive when tapping the link or what is it that you're experiencing?

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Try reset network, go settings >general management >reset>reset network
Can also try in safe mode if it's OK in that mode

Welcome to Android Central! I agree with VidJunky -- the first thing we need to know is the Bluetooth device you're trying to connect, so we can review the proper way to pair it.

Originally Posted by B. Diddy

Welcome to Android Central! I agree with VidJunky -- the first thing we need to know is the Bluetooth device you're trying to connect, so we can review the proper way to pair it.

Sry, Kenwood KDC-BT740DAB car stereo.

So I start the pairing process, my phone sees the head unit, my phones name appears on the head unit, the head unit says press the volume button, then says pairing, Alexa pops up on my phone to ask if I want driving mode, then after about 5-10 seconds the head unit says PAIRING NG(Disabled), the pairing fails and my phone says check settings?

The manual says "For some Bluetooth devices, you may need to enter the PIN code immediately after searching". Maybe my phone should be asking for the PIN but for some reason isn't?

I have cleared Bluetooth data and cache, restarted my phone(Galaxy s9), I have removed the aftermarket case from the phone, held the phone right next to the head unit.

I have deleted cache, reset network, unchecked power saving, restarted the app, I'm out of ideas

Originally Posted by lifeofbrian

Sry, Kenwood KDC-BT740DAB car stereo.

So I start the pairing process, my phone sees the head unit, my phones name appears on the head unit, the head unit says press the volume button, then says pairing, Alexa pops up on my phone to ask if I want driving mode, then after about 5-10 seconds the head unit says PAIRING NG(Disabled), the pairing fails and my phone says check settings?

The manual says "For some Bluetooth devices, you may need to enter the PIN code immediately after searching". Maybe my phone should be asking for the PIN but for some reason isn't?

I have cleared Bluetooth data and cache, restarted my phone(Galaxy s9), I have removed the aftermarket case from the phone, held the phone right next to the head unit.

I have deleted cache, reset network, unchecked power saving, restarted the app, I'm out of ideas

Not crazy about those head units , but go into developer settings by Tapping build number 7 times go to Bluetooth settings there and try different configuration and see what works . You can also see how your phone with another cars Bluetooth if u have a chance but try developer settings.

Originally Posted by mustang7757

Not crazy about those head units , but go into developer settings by Tapping build number 7 times go to Bluetooth settings there and try different configuration and see what works . You can also see how your phone with another cars Bluetooth if u have a chance but try developer settings.

I did what you said, went back to settings and searched "Bluetooth", wow there are a lot of BT settings. What should I try?

Originally Posted by lifeofbrian

I did what you said, went back to settings and searched "Bluetooth", wow there are a lot of BT settings. What should I try?

I know , it's kinda trial by error see which sticks

I would try these Attachment 337097Attachment 337098Attachment 337099

First and last picture try those settings, just remember or screen shot your stock values

What happens if you tell Alexa you don't want Driving Mode?

It hasn't come up again.

Originally Posted by mustang7757

First and last picture try those settings, just remember or screen shot your stock values

I tried every option in your screenshots, plus "turn off AVC block list", and "Bluetooth audio LDAC codec: Playback quality" to "Optimised for Connection Quality", I also deleted cache, and reset network again. No luck.

When pairing, do you have it set to use both audio and call Bluetooth connections? I don't have experience with that specific radio, but I've had some in the past that would fail if I tried to connect only as media streaming (I use a headset for calls).

Originally Posted by Mooncatt

When pairing, do you have it set to use both audio and call Bluetooth connections? I don't have experience with that specific radio, but I've had some in the past that would fail if I tried to connect only as media streaming (I use a headset for calls).

Sorry, not sure what you mean, what setting is this?

Originally Posted by lifeofbrian

Sorry, not sure what you mean, what setting is this?

When you go into your Bluetooth settings on the phone to look at the devices you paired with, then go into the options for a specific device, you'll see a call and media setting. If you are setting up a new pairing, it should ask how you want to set this, usually defaulting to both turned on. If the call setting is turned off, it's caused me problems with initial pairing.Attachment 337120

Originally Posted by lifeofbrian

I tried every option in your screenshots, plus "turn off AVC block list", and "Bluetooth audio LDAC codec: Playback quality" to "Optimised for Connection Quality", I also deleted cache, and reset network again. No luck.

If you get a chance try your device in another car with Bluetooth that way we know for sure if its your device or the head unit

Originally Posted by mustang7757

If you get a chance try your device in another car with Bluetooth that way we know for sure if its your device or the head unit

It may be easier to have a friend or someone connect to your head unit see what result they get. If they are able to get and maintain a connection you then try to reproduce their settings.

Originally Posted by VidJunky

It may be easier to have a friend or someone connect to your head unit see what result they get. If they are able to get and maintain a connection you then try to reproduce their settings.

I agree , one of the more easier steps to troubleshoot and know which direction to go

Originally Posted by mustang7757

I agree , one of the more easier steps to troubleshoot and know which direction to go

Had my nephew try and pair his Galaxy S8, did it first time. So how do I get my Bluetooth working? Hopefully not a factor reset.

Originally Posted by lifeofbrian

Had my nephew try and pair his Galaxy S8, did it first time. So how do I get my Bluetooth working? Hopefully not a factor reset.

Hopefully you dont have to factory reset .

Go to settings>general management>reset>reset network ...this will reset all wifi, network,Bluetooth

Originally Posted by mustang7757

Hopefully you dont have to factory reset .

Go to settings>general management>reset>reset network ...this will reset all wifi, network,Bluetooth

Done that a few times, never worked.

Originally Posted by lifeofbrian

Done that a few times, never worked.

We running out of options unfortunately, which means factory reset :(

Originally Posted by mustang7757

We running out of options unfortunately, which means factory reset :(

To be honest, I don't think that will help.

We've been looking at this from the phone side of things so far. I don't recall if you tried anything with the radio. Have you?

-Does your radio still show your phone in its list? If so, what happens if you try to initiate the connection from the radio?

-Try deleting all pairing info from the radio (check your manual for that), then go through the pairing process again.

-Try fully resetting the radio

I'm wondering if the glitch lies with the radio and not the phone.

Originally Posted by Mooncatt

To be honest, I don't think that will help.

We've been looking at this from the phone side of things so far. I don't recall if you tried anything with the radio. Have you?

-Does your radio still show your phone in its list? If so, what happens if you try to initiate the connection from the radio?

-Try deleting all pairing info from the radio (check your manual for that), then go through the pairing process again.

-Try fully resetting the radio

I'm wondering if the glitch lies with the radio and not the phone.

If they tested with another phone then something going on with OP, no?