11-26-2021 12:31 AM
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  1. Marktw1's Avatar
    Marktw1
    I have been using Photos on my current phone for 2 years with no problem - Samsung Galaxy S9.
    It now crashes immediately after opening.

    I have deleted Cache and Data
    Turned phone on and off
    Uninstalled and reinstalled the app.

    Any help would be appreciated.
    11-21-2021 05:54 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Was Google Photos preinstalled on the phone? If so, see if it still crashes in Safe Mode: https://www.t-mobile.com/support/dev...sung-galaxy-s9

    Do you have photos saved to the SD card, or just to Internal Storage and the cloud?
    11-22-2021 07:55 PM
  3. Marktw1's Avatar
    Marktw1
    Thank you for your reply.
    I dont think that it was preinstalled.
    I have uninstalled and reinstalled Photos but still crashing.
    I have photos on Internal Storage and Cloud.
    11-24-2021 03:22 AM
  4. Marktw1's Avatar
    Marktw1
    I have restarted in Safe Mode but Photos does not appear in Safe Mode??
    I did a search so I am certain its not there?
    11-24-2021 03:29 AM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    That means Google Photos was not preinstalled.

    What happens if you unmount the SD card and remove it?
    11-24-2021 04:07 AM
  7. Marktw1's Avatar
    Marktw1
    I dont have an SD Card inserted.
    11-24-2021 05:21 AM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Oh sorry, I had misread it when you said "Internal Storage and Cloud."

    It's running Android 10, right? Try uninstalling all updates to Android System Webview and see if the problem persists.
    11-24-2021 12:18 PM
  9. Marktw1's Avatar
    Marktw1
    Thank you. Its running Android 8. I have been trying to update to Android 10 but I get error message "No response from server. Please check Internet connection" My Internet is running.
    I dont know how to uninstall updates to Android System?
    11-25-2021 04:39 AM
  10. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by Marktw1
    Thank you. Its running Android 8. I have been trying to update to Android 10 but I get error message "No response from server. Please check Internet connection" My Internet is running.
    I dont know how to uninstall updates to Android System?
    Go to settings>apps>andriod system webview tap >3 dots upper right corner tap and Uninstall the update
    Laura Knotek likes this.
    11-25-2021 09:07 AM
  11. Marktw1's Avatar
    Marktw1
    I am ok now. I have updated to Android 10 and downloaded directly to the S9. Photos now works.
    Thank you for your help
    mustang7757 and B. Diddy like this.
    11-25-2021 11:55 AM
  12. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Originally Posted by Marktw1
    I am ok now. I have updated to Android 10 and downloaded directly to the S9. Photos now works.
    Thank you for your help
    Glad to hear that
    11-25-2021 12:05 PM
  13. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by Marktw1
    I am ok now. I have updated to Android 10 and downloaded directly to the S9. Photos now works.
    Thank you for your help
    Great! How did you end up getting the phone to update the system -- using Smart Switch?
    11-25-2021 12:42 PM
  14. Marktw1's Avatar
    Marktw1
    No, I didnt use Smart Switch as it wouldnt download the update. I did it directly to the phone through updates.
    B. Diddy likes this.
    11-25-2021 12:57 PM
  15. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Ok, good to hear! I wonder why it was giving you a server error before? Perhaps it had to do with the network you were connected to.
    11-26-2021 12:31 AM
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