1. mango1228's Avatar
    Set up and whatsapp and all notifications to sms are so soft. Did 2 factory resets

    What can I do to fix it

    When I go into *#0*# the speaker is loud

    Advice pls or return for another
    03-09-2018 01:22 PM
  2. SpookDroid's Avatar
    Did you check your volume settings for Notifications? If you are using custom ringtone/notification sounds and you play the file with the music player, does it sound the same? What about playing a video, does it sound muted or loud enough?
    03-09-2018 04:37 PM
  3. mango1228's Avatar
    Did you check your volume settings for Notifications? If you are using custom ringtone/notification sounds and you play the file with the music player, does it sound the same? What about playing a video, does it sound muted or loud enough?
    Video and music from music player is loud . Only notifications on sms and whatsapp
    03-09-2018 10:51 PM
  4. SpookDroid's Avatar
    So other apps sound OK? What if you try changing the sound for Whatsapp and SMS?
    lucianus_luciferus likes this.
    03-10-2018 05:00 PM
  5. flashram's Avatar
    I'm about ready to return the phone for this same reason. I doubt exchanging it is going to make any difference.
    Something is not right with the notification sounds coming out of the bottom speaker on the S9+. They are WAY too soft and muddled. I have my Note 8 sitting next to me and the same notification sounds are loud and crisp at a much lower setting. The S9+ even at max volume is way too soft. However, playing a podcast or youtube video the S9+ sounds great compared to the Note 8. Much Louder and clearer. The difference is notification sounds are only coming out of the bottom speaker while media playback is coming out of the earpiece speaker AND the bottom speaker at the same time. The poor quality sound is when the bottom speaker is outputting by itself.
    trae4nato likes this.
    03-16-2018 07:51 PM
  6. trae4nato's Avatar
    I'm about ready to return the phone for this same reason. I doubt exchanging it is going to make any difference.
    Something is not right with the notification sounds coming out of the bottom speaker on the S9+. They are WAY too soft and muddled. I have my Note 8 sitting next to me and the same notification sounds are loud and crisp at a much lower setting. The S9+ even at max volume is way too soft. However, playing a podcast or youtube video the S9+ sounds great compared to the Note 8. Much Louder and clearer. The difference is notification sounds are only coming out of the bottom speaker while media playback is coming out of the earpiece speaker AND the bottom speaker at the same time. The poor quality sound is when the bottom speaker is outputting by itself.
    I just got my S9+ today and I'm having the same issue. The notifications on the S9+ are quiet and not loud. Tell me if you get another one. Let me know. Same thing is happening to me but I think this can be fixed with a software update.
    03-16-2018 11:25 PM
  7. trae4nato's Avatar
    Same thing happening to me on my S9+
    03-16-2018 11:26 PM
  8. sqa4life's Avatar
    Did you go into setting > sounds and vibration > Volume and increase the volume for Notifications?

    Mine is loud.
    03-17-2018 02:17 AM
  9. flashram's Avatar
    Yes, I know how to adjust the volume sliders. I've set them the same on a Note 8, S8, and S9+ and played the same files back at the same levels. The S9+ sounds considerably worse for notification output and considerably better for media output. Also, adjusting those sliders isn't going to help with the quality of the sound. Why can't they just enable both speakers for notifications? That would without a doubt solve the issue.
    03-17-2018 07:35 AM
  10. trae4nato's Avatar
    Did you go into setting > sounds and vibration > Volume and increase the volume for Notifications?

    Mine is loud.https://uploads.tapatalk-cdn.com/201...d913cbef58.jpg
    Yes I've done all of that. Just like flashram my volume settings are up all of the way.
    03-17-2018 07:51 AM
  11. trae4nato's Avatar
    I called Samsung and this is a known issue the agent said. I called this morning.
    03-17-2018 08:13 AM
  12. williams448's Avatar
    Set up and whatsapp and all notifications to sms are so soft. Did 2 factory resets

    What can I do to fix it

    When I go into *#0*# the speaker is loud

    Advice pls or return for another
    Open the volume controls & turn "system" up all the way. Then control each (ringtones, notifications, media, etc) accordingly.
    03-17-2018 11:04 AM
  13. ahmadveg's Avatar
    having the same problem. volume on all sliders is all the way to the right and I can barely hear notifications. very disappointed in this. hopefully if it becomes a known issue an update can fix this.
    03-17-2018 10:06 PM
  14. Synctek's Avatar
    Just got mine. The first thing I noticed when playing around with ringtones and notifications is...notifications come from the ear speaker only while ringtones are in stereo (ear and bottom speaker). There doesn't seem to be a way to change either tone option that I could find.
    03-29-2018 04:37 PM
  15. Sunun's Avatar
    The same issue, but i checked and found that the same sound is low on viber and in telegram and very high in whatsapp
    05-15-2018 08:10 AM
  16. Sunun's Avatar
    https://drive.google.com/file/d/1Dtp...ew?usp=sharing
    Video of issue where the same sound on whatsapp is high and on telegram is low, and the same issue with all sounds and many apps.
    05-15-2018 11:17 AM
  17. lucianus_luciferus's Avatar
    That's because some apps are using both speakers and some are only using one.
    Also some apps are using the ringtone sound channel and others are using the notification sound channel.
    I think the app developers need to update their apps to use both speakers and the correct sound channel.
    05-15-2018 02:35 PM
  18. kbz1960's Avatar
    So using something like audacity to increase the volume wouldn't help.
    05-15-2018 02:44 PM
  19. lucianus_luciferus's Avatar
    That will help but don't know how much.
    Also bear in mind that the ringtone sound channel will play through both speakers but the notification sound channel only plays through the bottom speaker.
    So apps like whatsapp will always sound louder because the app is using the ringtone sound channel therefore it is using both speakers for the notification sounds.
    05-15-2018 03:03 PM

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