08-07-2018 01:10 PM
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  1. KP8819's Avatar
    I waited awhile to reply to this question/comment to use my phone for a few weeks and see how was the reception is. I have the S9 (845 with At&t)

    It is much better than my S7 was... I had 1 bar sometimes 2 & had to use WiFi calling at home. Now I consistently have 3 bars with my S9 & it seems I always have 4-5 bars when out n' about! I'm quite pleased.
    It's far superior to my HTC M8 as well...
    I haven't dropped a call yet & call quality is great, best reception of any phone I've owned this far.
    I used the new SIM this time instead of swapping btw but don't believe that would make a huge difference.

    Hope your replacement S9+ corrects your issue Tony, best of luck...
    11B1P likes this.
    03-23-2018 09:46 PM
  2. Tony Loudpedal's Avatar
    I am having the exact same issue with mine. I have a Exynos S9+ which I got from Vodafone in Ireland, it looks like it is faulty. I swapped sim cards, using the same sim card in my old S6 which is working perfectly. I need to replace it with a new model on Saturday. I'm doubtful that this will fix my issue. Did yours get replaced, any better?
    Hi

    Samsung have issued me a refund not a replacement phone, they also gave me credit for the reduction in trade in ££ between what they gave pre-launch and now as it's gone down.

    I actually have decided NOT to get an S9 until this call dropping issue is resolved.

    It's a serious liability having a phone where your calls are dropped after a few mins, I just can't put up with a phone that can't make reliable phone calls - it's a fundamental and major design fault, especially when it costs £869! If your new TV rebooted every 5 mins I think you'd be taking it back to the store also.

    Good luck everyone, let me know when this issue is resolved - then I may try an S9 again but not until.

    Cheers
    04-05-2018 06:16 PM
  3. rushmore's Avatar
    I waited awhile to reply to this question/comment to use my phone for a few weeks and see how was the reception is. I have the S9 (845 with At&t)

    It is much better than my S7 was... I had 1 bar sometimes 2 & had to use WiFi calling at home. Now I consistently have 3 bars with my S9 & it seems I always have 4-5 bars when out n' about! I'm quite pleased.
    It's far superior to my HTC M8 as well...
    I haven't dropped a call yet & call quality is great, best reception of any phone I've owned this far.
    I used the new SIM this time instead of swapping btw but don't believe that would make a huge difference.

    Hope your replacement S9+ corrects your issue Tony, best of luck...
    Agreed. Verizon 945 9+ is better than the Note 7 and 8+ were.
    KP8819 likes this.
    04-06-2018 08:55 AM
  4. David Martrano's Avatar
    I used the s7edge for 18 months now the the s8+. The reception on both worked very well, never had a problem with either!
    04-07-2018 10:30 AM
  5. Saquara's Avatar
    I've just had my s9+ for 2 days, and just got a new sim for it from an Optus shop. Been on 1 bar of reception the whole day- not to mention I've lost reception three times in a shopping center while making calls. I am lucky to hover on 1 bar.

    Also noticed microphone issues- people have difficulty hearing me while they're on loud speaker! This happens randomly, so hard to monitor.

    I have also just experienced literal 'white noise' sound while on the phone, where the other person hears nothing, and all I hear is a loud static buzz...

    This is unacceptable, can't Express how pissed off I am. My previous phone (Note 5) was infinitely better and I am forced to go back on it while paying off the S9+.

    -5 stars.
    05-27-2018 04:59 AM
  6. dave3389's Avatar
    I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

    I took my SIM from my S7 and put it into the S9+

    Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

    I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

    For a new phone this is very disappointing.

    Has anyone else experienced this?

    Any suggestions?

    I'm considering sending it back as faulty.

    Thanks
    the reception on mine isn't bad, but it was dropping calls all the time, i ended up sending it back and getting a replacement
    05-27-2018 10:02 AM
  7. Bambi's Avatar
    Heres the FIX! I had this same problem with my new S9 and oddly enough, my husband and daughter have S7 and theirs began working same way almost at same time! Tried everything that's been listed and finally went into US Cellular. The gal knew immediately about this issue and the fix for it. Apparently the latest update from Samsung made a change and automatically enabled ENHANCED CALLING. We are not ready for this yet in many areas of the US. So, go to Settings, Connections, Mobile networks and UNCHECK Enhanced Calling. This feature is not ready to be used until more towers are erected nationwide. Solved problem IMMEDIATELY for all 3 phones.
    08-07-2018 01:10 PM
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