08-07-2018 12:10 PM
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  1. Tony Loudpedal's Avatar
    I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

    I took my SIM from my S7 and put it into the S9+

    Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

    I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

    For a new phone this is very disappointing.

    Has anyone else experienced this?

    Any suggestions?

    I'm considering sending it back as faulty.

    Thanks
    03-12-2018 04:49 PM
  2. hasasimo's Avatar
    I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

    I took my SIM from my S7 and put it into the S9+

    Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

    I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

    For a new phone this is very disappointing.

    Has anyone else experienced this?

    Any suggestions?

    I'm considering sending it back as faulty.

    Thanks
    What service do you use? Do you have an S9+ that's specific to the network, or an unlocked model?
    03-12-2018 04:54 PM
  3. Tony Loudpedal's Avatar
    Its an unlocked phone from Samsung using the same SIM that was in my S7 on Vodafone.

    Its not the SIM that's the problem - the only change is the physical phone. I can put the SIM back in my S7 and it gets better reception.
    03-12-2018 05:00 PM
  4. milehigherik's Avatar
    I hope everyone here still remembers fresh in their minds that the S8 and S8 plus had horrible speaker phone issues.
    03-12-2018 05:12 PM
  5. Almeuit's Avatar
    Bars don't tell much. Bars are calculated differently from phone to phone.

    What is the actual -dBm signal?
    Jesus Delgadillo likes this.
    03-12-2018 05:18 PM
  6. Tony Loudpedal's Avatar
    Ok so I measured the actual signal. Its very similar between both phones. See attached images.

    HOWEVER the fact remains that the S9 is dropping the calls frequently making it hopeless.
    Attached Thumbnails S9+ poor phone reception -  worse than S7-20180312_223439.jpg   S9+ poor phone reception -  worse than S7-20180312_223603.jpg  
    03-12-2018 05:43 PM
  7. Almeuit's Avatar
    Ok so I measured the actual signal. Its very similar between both phones. See attached images.

    HOWEVER the fact remains that the S9 is dropping the calls frequently making it hopeless.
    Ah yeah the signal is pretty much identical (-2 dBm isn't much).

    For the dropping calls I am not sure. I would try another SIM card (get a new one from your carrier). I know it doesn't sound like a fix but you would be surprised how many times that fixed issues for others in the past.
    thecomicbookandme likes this.
    03-12-2018 05:51 PM
  8. dpham00's Avatar
    Try to turn off volte and wfc if you have them enabled.
    03-12-2018 05:54 PM
  9. rushmore's Avatar
    Which version? 9810 or 845? Never mind. Vodafone, so Exynos.
    03-12-2018 06:48 PM
  10. strikeIII's Avatar
    Sometimes it helps to update your IMEI on your account so your service is provisioned properly.
    03-12-2018 07:17 PM
  11. TMavC5's Avatar
    I've had my S9+ a few days now and the phone reception is noticeably worse than my previous S7.

    I took my SIM from my S7 and put it into the S9+

    Immediately the very first call I took the call dropped after a few minutes. This has continued ever since.

    I have weak phone reception where I am but my S7 managed ok 90% of the time on 2 bars. The S9 shows less than this. The only way I can have any phone call of more than a couple of minutes is to change to 3G and even then it sometimes drops.

    For a new phone this is very disappointing.

    Has anyone else experienced this?

    Any suggestions?

    I'm considering sending it back as faulty.

    Thanks
    Call your carrier and give them new IME number so they can refresh the account. Most of the time, replacing SIM does matter.
    Itsa_Me_Mario likes this.
    03-12-2018 07:54 PM
  12. 11B1P's Avatar
    I was going suggest getting a new sim from your carrier as well
    03-12-2018 08:31 PM
  13. ScottsoNJ's Avatar
    I hope everyone here still remembers fresh in their minds that the S8 and S8 plus had horrible speaker phone issues.
    I didn't have problems with my 8+ or the Note 8 just recently using the speakerphone
    03-13-2018 04:19 AM
  14. asddad wasdas's Avatar
    just get my s9 today. same problem. obviously weaker than my iphone se and moto g5 plus. I just tried the same sim card.
    03-14-2018 09:04 PM
  15. rushmore's Avatar
    Could folks please specify what version? 9810 or 845? Hearing opposite for the 845 version so far. The S7, Note 7, Edge, S8, 8+ and Note 8 835 versions have mediocre signal reception. My 8+ is exhibit A of said mediocre signal reception.
    03-14-2018 09:14 PM
  16. ScottsoNJ's Avatar
    Could folks please specify what version? 9810 or 845? Hearing opposite for the 845 version so far. The S7, Note 7, Edge, S8, 8+ and Note 8 835 versions have mediocre signal reception. My 8+ is exhibit A of said mediocre signal reception.
    I'm in the US on T-Mobile so I've always had the snapdragon processors. Haven't really noticed any loss of signal unless I'm out in east bumble**** where my T-Mobile reception is lacking
    03-14-2018 09:30 PM
  17. rushmore's Avatar
    I'm in the US on T-Mobile so I've always had the snapdragon processors. Haven't really noticed any loss of signal unless I'm out in east bumble**** where my T-Mobile reception is lacking
    Feedback so far is the 845 S9 has better reception than the S7 and S8 did.
    03-14-2018 09:48 PM
  18. gazuga6176's Avatar
    Feedback so far is the 845 S9 has better reception than the S7 and S8 did.
    yep. I can actually take calls in my house now.
    03-14-2018 11:17 PM
  19. areyes163's Avatar
    yep. I can actually take calls in my house now.
    Sounds promising. If I get mine tomorrow I'll report back. I have to use Wi-Fi calling in my house because in my living room I cannot get a good signal in my living room on my note 8. I'll test this out when I get a chance.
    03-14-2018 11:35 PM
  20. rushmore's Avatar
    just get my s9 today. same problem. obviously weaker than my iphone se and moto g5 plus. I just tried the same sim card.
    9810, or 845? If 9810, seems fairly consistent the 845 got better and the 9810 got worse.
    03-15-2018 12:41 AM
  21. CKwik240's Avatar
    Years ago I switched to T-Mobile and brought an unlocked Xperia Z3 with me. I eventually upgraded to a T-Mobile Z3 for the band 12 connectivity. What I found it that the T-Mobile version would show more bars (4 of 5 I believe) than the unlocked version(1 or 2 of 5). But when I compared the signals using LTE discover, it had identical signal strength. Had a similar issue comparing a Z5C to a GS7. Pretty shady...
    03-15-2018 04:15 AM
  22. zerospace-net's Avatar
    My S9 so far seems to get slightly better reception than my S7 did at home (where my signal typically sucks no matter what). It's why I have to use wi-fi calling with AT&T where I live. I've got the AT&T variant, so its a snapdragon.

    The best phone I ever used was the first gen Moto X (while moto was owned by Google) -- zero dropped calls with that phone while in my black hole of a house - no phone I've owned since has even come close. Shame.
    TMavC5 likes this.
    03-15-2018 01:57 PM
  23. TMavC5's Avatar
    My S9 so far seems to get slightly better reception than my S7 did at home (where my signal typically sucks no matter what). It's why I have to use wi-fi calling with AT&T where I live. I've got the AT&T variant, so its a snapdragon.

    The best phone I ever used was the first gen Moto X (while moto was owned by Google) -- zero dropped calls with that phone while in my black hole of a house - no phone I've owned since has even come close. Shame.
    Yeah same for me, where i sit everyday at work, my S8 Plus has only 2 bars, with the S9 Plus it is 4 to 5 bars.
    03-18-2018 06:41 PM
  24. TMavC5's Avatar
    yep. I can actually take calls in my house now.
    Yep, me too.
    03-18-2018 06:43 PM
  25. areyes163's Avatar
    The S9 plus has the best reception of any phone I have had of late. Very pleased with it nice to actually be able to make calls in my house without being on wifi.
    Jesus Delgadillo likes this.
    03-18-2018 06:49 PM
57 123

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