09-07-2018 01:07 PM
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  1. irock1985's Avatar
    It's definitely a Galaxy issue. There's reports and my own personal experiences dating back 3 generations of Galaxy's at least. Plenty of phones have waterproofing so Samsung needs to figure this out. In order to do that though they need us to make enough noise to move it up on the priority list
    milehigherik likes this.
    05-04-2018 02:10 AM
  2. milehigherik's Avatar
    It's definitely a Galaxy issue. There's reports and my own personal experiences dating back 3 generations of Galaxy's at least. Plenty of phones have waterproofing so Samsung needs to figure this out. In order to do that though they need us to make enough noise to move it up on the priority list
    I'm just effing amazed that it still continues on ANY Galaxy phones using speakerphone. As I mentioned previously I work for a wireless carrier and all day long phone calls that come in muffled I can guarantee that they are on a Galaxy device using speakerphone before I even see what device they are calling from.
    05-04-2018 09:27 AM
  3. monicakm's Avatar
    Wow, I have the complete opposite experience with my S9+. I'm very impressed with the speakerphone (and earpiece). It's much better than my S7 was. The caller is loud and clear. I'm on Verizon and waaay out in the country!
    05-04-2018 11:56 AM
  4. irock1985's Avatar
    Wow, I have the complete opposite experience with my S9+. I'm very impressed with the speakerphone (and earpiece). It's much better than my S7 was. The caller is loud and clear. I'm on Verizon and waaay out in the country!
    Well you wouldn't experience the problem yourself and yes on your end everything sounds great.... The issue is if you use speakerphone how does it sound to the person on the other end of the call?
    milehigherik and SWL3600 like this.
    05-05-2018 09:55 AM
  5. NokiaBeast's Avatar
    I've had the opposite experience with the S9+. On my previous S8+, the speaker phone sounded mostly adequate but never quite loud enough. It wasn't until using it directly next to my partner's LGV20 which has outstanding volume and clarity that I realize how mediocre the speaker phones on the S8+ really were. The S9+ speaker phones have been noticeably louder and clearer than the S8+ and I've not had a muddled call yet. In fact, using the external speakers for calls and for all my media use has been pretty awesome, especially in direct comparison with my previous three Samsung devices. I think the S9+ sounds distinctly better in all circumstances than my S6 edge, S7 edge and S8+.
    05-09-2018 08:54 PM
  6. KP8819's Avatar
    I haven't had any issues at all on my S9 while using the speaker on calls... I've never been one to use it while making phone calls but this thread made me wonder when I read in a month or so back. So I started using it and asking people I was talking to how I sounded- Always said I sounded good except a few times when I was talking to someone driving using their cars bluetooth where they said I sounded distant. I attributed this to their bluetooth speakers since I heard an echo though.
    05-09-2018 09:24 PM
  7. dbollman423's Avatar
    Echo? You don't have the "sound quality and effects" set to concert hall?
    05-09-2018 09:29 PM
  8. milehigherik's Avatar
    This is not what the sound sounds like coming out of your own phone speaker. This is when you are talking to someone and you have your phone on speaker phone and they are telling you it sounds like you're underwater and you have your mouth anywhere from 18 in 2 1/2 inch away from the microphone and it sounds the same.

    This is not due to a case, piece of dirt and microphone, user error or any other BS that people want to throw out there. It's a faulty microphone period.

    Something mentioning something above about LTE but that hasn't done me any good. Back to I think the waterproof membrane that covers the microphone. It never happens on Facebook Messenger video chat or Skype video chat. It only happens when you're making a cellular call with your speakerphone on.

    I've had the opposite experience with the S9+. On my previous S8+, the speaker phone sounded mostly adequate but never quite loud enough. It wasn't until using it directly next to my partner's LGV20 which has outstanding volume and clarity that I realize how mediocre the speaker phones on the S8+ really were. The S9+ speaker phones have been noticeably louder and clearer than the S8+ and I've not had a muddled call yet. In fact, using the external speakers for calls and for all my media use has been pretty awesome, especially in direct comparison with my previous three Samsung devices. I think the S9+ sounds distinctly better in all circumstances than my S6 edge, S7 edge and S8+.
    skiddingus likes this.
    05-09-2018 10:11 PM
  9. KP8819's Avatar
    Echo? You don't have the "sound quality and effects" set to concert hall?
    Nope... What I mean by echo is I can hear my voice being repeated back to me. Again, it rarely occurs and only when talking to one particular person when he's using his cars bluetooth through his speakers.
    05-09-2018 11:23 PM
  10. skiddingus's Avatar
    This is not what the sound sounds like coming out of your own phone speaker. This is when you are talking to someone and you have your phone on speaker phone and they are telling you it sounds like you're underwater and you have your mouth anywhere from 18 in 2 1/2 inch away from the microphone and it sounds the same.

    This is not due to a case, piece of dirt and microphone, user error or any other BS that people want to throw out there. It's a faulty microphone period.

    Something mentioning something above about LTE but that hasn't done me any good. Back to I think the waterproof membrane that covers the microphone. It never happens on Facebook Messenger video chat or Skype video chat. It only happens when you're making a cellular call with your speakerphone on.
    I have a Verizon S9 and it has the issue. When I try to use speakerphone the person I am talking to sounds crystal clear but they cannot hear me. If I disable HD calling it seems to work fine. As soon as I reenable HD calling, I become muffled and the person cannot hear me. I hope to think this is a software issue that they can fix because it goes away when I disable HD calling. If it is a hardware problem as milehigherik says, I wouldn't expect the problem to go away with a setting. That is unless the phone used a different microphone when you enable HD calling and use speakerphone. Does anyone know if the phone uses a different mic for HD calls?
    milehigherik likes this.
    05-10-2018 12:10 PM
  11. medic22003's Avatar
    I'm sure there is a problem if that many people are calling. I've only had my s9 for about 4 days and have to say the speaker phone is pretty stellar
    05-10-2018 08:13 PM
  12. Cop Morty's Avatar
    No, I know exactly what you mean. I've had my s9+ since 2 days after it launched and my friend brought it to my attention that my voice was very distorted on their end and we went through tests of me moving the phone away, talking louder, hanging up and restarting the phone etc. . .until finally I took it off of speaker and the problem was fixed. And to verify that it was in fact the speaker I turned it off and on a couple more times. At first I thought it was a carrier problem because I have At&t but now I'm not so sure.
    05-12-2018 10:47 AM
  13. mwake4goten's Avatar
    This is not what the sound sounds like coming out of your own phone speaker. This is when you are talking to someone and you have your phone on speaker phone and they are telling you it sounds like you're underwater and you have your mouth anywhere from 18 in 2 1/2 inch away from the microphone and it sounds the same.

    This is not due to a case, piece of dirt and microphone, user error or any other BS that people want to throw out there. It's a faulty microphone period.

    Something mentioning something above about LTE but that hasn't done me any good. Back to I think the waterproof membrane that covers the microphone. It never happens on Facebook Messenger video chat or Skype video chat. It only happens when you're making a cellular call with your speakerphone on.
    Hi original poster, the poster skiddingus (below) and other posters on another similar thread have mentioned that switching off HD calling deals with the issue of muffled sound through speakerphone use, have you tried this tactic yet to to see if this works?
    I have a Verizon S9 and it has the issue. When I try to use speakerphone the person I am talking to sounds crystal clear but they cannot hear me. If I disable HD calling it seems to work fine. As soon as I reenable HD calling, I become muffled and the person cannot hear me. I hope to think this is a software issue that they can fix because it goes away when I disable HD calling. If it is a hardware problem as milehigherik says, I wouldn't expect the problem to go away with a setting. That is unless the phone used a different microphone when you enable HD calling and use speakerphone. Does anyone know if the phone uses a different mic for HD calls?
    05-14-2018 02:01 PM
  14. lmandl's Avatar
    Try going into 'advanced calling' and shut the hd calling off. That worked for me.
    05-22-2018 03:35 PM
  15. Fli Boi1's Avatar
    I too am extremely upset with S9 plus variant phone coming from T-Mobile. 90% of the people I talk to state they cannot hear me or that I sound muffled when using speakerphone. I heard somebody comment and say why didn't the other person that had the same issue as me not return their phone, what a joke. I did too return my phone which T-Mobile kindly swamped out and still having the same issue... of course the employees at T-Mobile do all they can to persuade you that the phone is great and it's the other person's phone etc etc, not the case. Not sure who to blame or talk about whether Samsung or the network at T-Mobile I imagine is a software issue which needs to be addressed immediately, wondering why my phone is not on Oreo 8.0 like everybody else?
    05-25-2018 11:30 AM
  16. mlblack16's Avatar
    I would think this is an isolated issue, probably related to where the phone was produced. The speakers on my S9+ sound amazing compared to previous Galaxy generations. In fact, it's one of the most noticeable upgrades.
    05-26-2018 05:00 AM
  17. Vagrantsaint85's Avatar
    me and my wife both have this issue. she has a 9+ and I have a 9. I never use speaker phone anymore because sometimes they can't even hear me at all and then I switch off speaker and everything is fine. it's not an isolated incident for us so neither one of us uses speaker phone
    05-26-2018 08:18 AM
  18. Jaycemiskel's Avatar
    I use speakerphone all the time and don't have this problem on my S9+. People can hear me fine and I use speakerphone almost exclusively when I'm on the phone. Maybe I just got a good unit.
    05-26-2018 11:21 AM
  19. recDNA's Avatar
    I too am extremely upset with S9 plus variant phone coming from T-Mobile. 90% of the people I talk to state they cannot hear me or that I sound muffled when using speakerphone. I heard somebody comment and say why didn't the other person that had the same issue as me not return their phone, what a joke. I did too return my phone which T-Mobile kindly swamped out and still having the same issue... of course the employees at T-Mobile do all they can to persuade you that the phone is great and it's the other person's phone etc etc, not the case. Not sure who to blame or talk about whether Samsung or the network at T-Mobile I imagine is a software issue which needs to be addressed immediately, wondering why my phone is not on Oreo 8.0 like everybody else?
    Would you want to return your phone to purchase another model like Note 8 or V30 or iPhone? If so tell them that. I always find it helps to tell customer service exactly what I want done to cure a problem. There is no other cure for this issue
    05-26-2018 11:31 AM
  20. glenn9643's Avatar
    I have no problem with the sound on my S9+, but the dang screen going black when using speakerphone is a pisser!
    06-02-2018 12:39 PM
  21. Pickle528's Avatar
    I have this issue. The microphone isn't working. If I record video on go on a call, it sounds muffled. I might have to exchange for LG v30
    06-02-2018 09:41 PM
  22. venious's Avatar
    Speakerphones should be outlawed. Just sayin.
    06-04-2018 01:30 PM
  23. Philipmom's Avatar
    Speakerphones should be outlawed. Just sayin.
    Especially in restaurants. I love hearing about people's health and family problems while trying to eat. Lol. (Sarcasm)
    Pickle528 likes this.
    06-05-2018 06:21 AM
  24. milehigherik's Avatar
    I would think this is an isolated issue, probably related to where the phone was produced. The speakers on my S9+ sound amazing compared to previous Galaxy generations. In fact, it's one of the most noticeable upgrades.
    Sure the speakers sound great on everyone else's phones as well. Did you read the post? It's about the microphone that is used when speakerphone is in use. When you speak into your microphone the other person cannot hear you very well.
    06-05-2018 11:52 AM
  25. Pickle528's Avatar
    Another microphone problem is the microphone recording/sending out muffled audio no matter what is using it, and its intermittent. https://forums.androidcentral.com/sa...-problems.html
    milehigherik likes this.
    06-05-2018 09:05 PM
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