1. monkmullen's Avatar
    I've enabled the feature to skip the lock screen with a hard pressed of the home button. It makes the phone easier to unlock when I'm in a "trusted location" instead of reaching for fingerprint sensor, power button, lock screen, or facial/iris recognition, which barely works when I'm wearing glasses or wearing a hat, etc.

    Anyone else running into this? Happens pretty much randomly throughout the day, so I it's kind of difficult to troubleshoot.
    03-23-2018 09:54 AM
  2. claykin's Avatar
    What does it do when you hard press? No response?

    I've noticed a few times hard pressing the button to unlock requires I do it 2 or 3 times for it to work. My bet is its software because I noticed a display unit in store doing exact same. And now this news about random touchscreen issues. I have no other touch issues other than the home button unlock.
    03-23-2018 10:00 AM
  3. monkmullen's Avatar
    When it's not working, it just takes me straight to the lock screen.
    03-23-2018 10:45 AM
  4. madlaw1071's Avatar
    do you have an exchange account installed? that might explain it.
    03-23-2018 04:28 PM
  5. Angelia S's Avatar
    I don't think it is the home button that's the problem - it's the "trusted location" that is ridiculously unreliable. Had this same issue with S7, S8 and now the S9 and S9+. Trusted location works when it wants to, no rhyme or reason to it.
    03-24-2018 12:00 PM
  6. Rukbat's Avatar
    Try Geofence Tracker Tasker - it's pretty reliable.
    03-24-2018 02:57 PM

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