10-08-2018 01:36 PM
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  1. Android Central Question's Avatar
    When I use the speakerphone the other person hears me muffled. Sometimes it works fine, sometimes it doesn't. I noticed that of I hold the phone up or if I use it during the call, it won't act up as much.
    missmotta likes this.
    03-27-2018 01:15 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Make sure the secondary mic (at the top of the phone) is not blocked.
    03-27-2018 08:51 PM
  3. aoandrei81's Avatar
    Thanks for the reply. It is not blocked. It works fine for a while, but if I don't keep moving it, it gets muffled... It's like it falls asleep.
    milehigherik likes this.
    03-28-2018 08:12 PM
  4. B. Diddy's Avatar
    Does the same thing happen in Safe Mode? https://support.t-mobile.com/docs/DOC-37190
    03-28-2018 08:27 PM
  5. aoandrei81's Avatar
    Yes. It's not an app I installed as I don't have that many apps...
    03-29-2018 04:51 PM
  6. B. Diddy's Avatar
    Weird. Let me ask around.
    03-29-2018 05:27 PM
  7. Torin Truong's Avatar
    I'm having the same issue! It's happening on the so and the s9 plus. I also noticed it happens when you open an app while youre on call and speaker. It's very annoying !
    missmotta likes this.
    03-29-2018 07:16 PM
  8. Spopswife's Avatar
    Same thing here. The person I am on the phone with complains that I sound muffled and that I am cutting in and out. Husband also got an s9 and his does the same thing.
    03-30-2018 06:12 AM
  9. Will Showers's Avatar
    Same thing here sounds muffled at times but other times sounds fine I agree it sounds like a mic going to sleep
    03-31-2018 04:40 PM
  10. lorajoslyn's Avatar
    Same here. We have 2 new phones. Only happens when one of us is in speaker mode. Was able to replicate on both phones. It works fine when not in speaker mode.
    04-05-2018 09:50 PM
  11. Srh468's Avatar
    I have an S9 also and am having the same issues I've already returned one phone and got another one and this one is also having the same issues I called Verizon and spoke to them we found that my phone was on global also I had to go in to my settings and go to advanced calling and shut my hd calling off and so far my phone has been working the way its supposed to. In order to shut off the hd I had to go in to connections and then click on advanced calling and turn it off.
    monicakm and Dkings1983 like this.
    04-07-2018 04:00 PM
  12. aoandrei81's Avatar
    My wife's SG 9 has the same issue like mine. Nothing really fixes the problem... It comes and goes. Still waiting on Samsung to issue a statement or something.
    04-09-2018 07:20 PM
  13. matther22xdroid's Avatar
    My S9+ and also my mom's S9+ both have this same issue. Ours are so bad they sound like they are underwater or in your pocket.
    04-10-2018 08:38 PM
  14. matther22xdroid's Avatar
    Can a mod move this to the S9/S9+ area?
    04-10-2018 08:39 PM
  15. Javier P's Avatar
    Can a mod move this to the S9/S9+ area?
    Done!
    04-10-2018 08:45 PM
  16. Gary Reynolds's Avatar
    I can confirm the underwater sound on the S9. When I get a call from the person while they are using speakerphone, they sound muffled.
    04-10-2018 09:41 PM
  17. irock1985's Avatar
    Yes same here on me and my wife's S9+

    This was also an issue on my wife's S8+ as well. One I had hoped would be fixed in the S9 but I guess not. Definitely need to get to the root cause. It's strange that it doesn't happen right away but happens 100% of the time

    T-Mobile if that matters
    04-10-2018 11:13 PM
  18. Deebug60's Avatar
    I just received my new Samsung S9 and I have the same exact problem. I video chat with my grandchildren every night and they can't hear me most of the time.
    Help
    04-21-2018 08:55 AM
  19. missmotta's Avatar
    I too am having the same problem on my TMO s9. Whenever I'm using the speaker, people say I'm cutting out. It really sucks because I don't want to have to hold this thing to my head every time I'm on the phone. I use headphones sometimes but they're not always convenient.
    I hope they figure it out!
    04-21-2018 11:56 AM
  20. r511's Avatar
    T-mobile S9 plus here and I use speakerphone daily with no issues at all.
    04-21-2018 12:33 PM
  21. Rosannbulger's Avatar
    Well all galaxy's have the same problem with there speaker phones.i had the 7 and it did the same thing..I have the 9 s plus
    ..same thing... people can't hear me or it's muffled. So I did a little investigating I bought an iPhone 8 plus and it didn't do it you can hear it clearly people can hear you clearly on the speakerphone. Then I had an LG and even the LG you can hear clearly they can hear you clearly on the speakerphone. So Samsung Galaxy phones and speakerphone have problems they need to fix it other than that it works fine. I've called Samsung up and they have no clue they have all these people answering phones and they don't even know half the stuff that's going on.
    05-02-2018 09:52 AM
  22. ladyXXX's Avatar
    I am/was at the brink of buying a S9 plus, but reading about the muffled sound problem is making me hessistand. There are 2 threads about this issue. One with a lot of people saying speaker works OK, and this one with a lot of people with the speaker problem. It seems not an easy problem to be dissolved. I need to think this over and hope there will be an official answer about this issue before/if I buy the S9 plus.
    05-03-2018 03:36 AM
  23. lucianus_luciferus's Avatar
    Well all galaxy's have the same problem with there speaker phones.i had the 7 and it did the same thing..I have the 9 s plus
    ..same thing... people can't hear me or it's muffled. So I did a little investigating I bought an iPhone 8 plus and it didn't do it you can hear it clearly people can hear you clearly on the speakerphone. Then I had an LG and even the LG you can hear clearly they can hear you clearly on the speakerphone. So Samsung Galaxy phones and speakerphone have problems they need to fix it other than that it works fine. I've called Samsung up and they have no clue they have all these people answering phones and they don't even know half the stuff that's going on.
    not all galaxy's have this problem. i've had 5 since the galaxy s2 and none of them had any issues with the speaker phone
    monicakm likes this.
    05-03-2018 03:56 PM
  24. milehigherik's Avatar
    Lucky you!
    not all galaxy's have this problem. i've had 5 since the galaxy s2 and none of them had any issues with the speaker phone
    05-03-2018 04:59 PM
  25. dew066's Avatar
    mine has the same problem but it appears intermittent. hopefully this can be fixed with a software update.
    05-03-2018 06:39 PM
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