Samsung Galaxy s9 speaker phone is muffled

[Android Central Question]

When I use the speakerphone the other person hears me muffled. Sometimes it works fine, sometimes it doesn't. I noticed that of I hold the phone up or if I use it during the call, it won't act up as much.

 

[B. Diddy]

Welcome to Android Central! Make sure the secondary mic (at the top of the phone) is not blocked.

 

[aoandrei81]

Thanks for the reply. It is not blocked. It works fine for a while, but if I don't keep moving it, it gets muffled... It's like it falls asleep.

 

[B. Diddy]

Does the same thing happen in Safe Mode? https://support.t-mobile.com/docs/DOC-37190

 

[aoandrei81]

Yes. It's not an app I installed as I don't have that many apps...

 

[B. Diddy]

Weird. Let me ask around.

 

[Torin Truong]

I'm having the same issue! It's happening on the so and the s9 plus. I also noticed it happens when you open an app while youre on call and speaker. It's very annoying !

 

[Spopswife]

Same thing here. The person I am on the phone with complains that I sound muffled and that I am cutting in and out. Husband also got an s9 and his does the same thing.

 

[Will Showers]

Same thing here sounds muffled at times but other times sounds fine I agree it sounds like a mic going to sleep

 

[lorajoslyn]

Same here. We have 2 new phones. Only happens when one of us is in speaker mode. Was able to replicate on both phones. It works fine when not in speaker mode.

 

[Srh468]

I have an S9 also and am having the same issues I've already returned one phone and got another one and this one is also having the same issues I called Verizon and spoke to them we found that my phone was on global also I had to go in to my settings and go to advanced calling and shut my hd calling off and so far my phone has been working the way its supposed to. In order to shut off the hd I had to go in to connections and then click on advanced calling and turn it off.

 

[aoandrei81]

My wife's SG 9 has the same issue like mine. Nothing really fixes the problem... It comes and goes. Still waiting on Samsung to issue a statement or something.

 

[matther22xdroid]

My S9+ and also my mom's S9+ both have this same issue. Ours are so bad they sound like they are underwater or in your pocket.

 

[matther22xdroid]

Can a mod move this to the S9/S9+ area?

 

[Javier P]

Can a mod move this to the S9/S9+ area?

Done!

 

[Gary Reynolds]

I can confirm the underwater sound on the S9. When I get a call from the person while they are using speakerphone, they sound muffled.

 

[irock1985]

Yes same here on me and my wife's S9+

This was also an issue on my wife's S8+ as well. One I had hoped would be fixed in the S9 but I guess not. Definitely need to get to the root cause. It's strange that it doesn't happen right away but happens 100% of the time

T-Mobile if that matters

 

[Deebug60]

I just received my new Samsung S9 and I have the same exact problem. I video chat with my grandchildren every night and they can't hear me most of the time.
Help

 

[missmotta]

I too am having the same problem on my TMO s9. Whenever I'm using the speaker, people say I'm cutting out. It really sucks because I don't want to have to hold this thing to my head every time I'm on the phone. I use headphones sometimes but they're not always convenient.
I hope they figure it out!

 

[r511]

T-mobile S9 plus here and I use speakerphone daily with no issues at all.