1. timand's Avatar
    Just purchased a s9+ and I got an encryption error message requesting me to factory reset the phone.
    Tried to do so with the onscreen option but I get the same encryption error message each time.
    Tried also the reset through the volume up and down buttons but it keeps displaying the encryption error message
    Please help
    04-02-2018 03:34 AM
  2. ilbocc's Avatar
    Encryption error is usually sd card related. Try to remove the sd card and factory reset the device again
    thecomicbookandme likes this.
    04-02-2018 05:55 AM

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