1. marie49's Avatar
    Hi,
    Just received a video from my son. It would not play.
    I discovered that the Samsung Video Player on my phone is disabled and there is NO enable button.
    I reinstalled and reinstalled after booting, however same issue.
    Anyone have any ideas?
    Thank you. Marie
    05-27-2018 02:36 PM
  2. scottbeamer's Avatar
    That is truly bizarre.
    05-27-2018 02:53 PM
  3. UdiBerry's Avatar
    What happens when you try to play the video?
    What's the video's file type? (AVI, mp4, mpeg, MKV, etc.)
    05-27-2018 02:56 PM
  4. cheezz's Avatar
    Dowload A1 video player from the play store. It's free. Problem solved.
    05-27-2018 03:06 PM
  5. marie49's Avatar
    I tried again and it played. However Video Player is still disabled. it was very small and grainy. The extension was 3gpp nothing more.
    Could this have anything to do with the fact it came from an iPhone? On my son's iphone it was full screen and beautiful. Thank you. Marie
    05-27-2018 04:10 PM
  6. scottbeamer's Avatar
    I tried again and it played. However Video Player is still disabled. it was very small and grainy. The extension was 3gpp nothing more.
    Could this have anything to do with the fact it came from an iPhone? On my son's iphone it was full screen and beautiful. Thank you. Marie
    Tty playing it with VLC. It can play anything.
    https://play.google.com/store/apps/d...g.videolan.vlc
    djrakowski likes this.
    05-27-2018 04:28 PM
  7. marie49's Avatar
    Thank you, scottbeamer. VLC played it the same way.
    I am going to send it to a friend who has an iPhone and see how it shows for her.
    I must have a setting wrong some where.
    scottbeamer likes this.
    05-27-2018 04:38 PM
  8. djrakowski's Avatar
    Marie, did he send it to you in a message (not email)? If so, then it was likely downscaled to meet carrier file size requirements for sending MMS, which resulted in lower quality on your end.
    05-27-2018 05:11 PM
  9. marie49's Avatar
    Yes he did. I remember reading about that, but it was really downscaled and we have same carrier. Will let him know.
    Thanks everyone for the help.
    Marie
    05-27-2018 05:26 PM
  10. marie49's Avatar
    I guess after talking to my son, and explaining carrier downscaling... not the case in all situations. Videos he sends iPhone to iPhone via text msg are NOT downscaled and my Grandson proved it with same video. Has to be a Samsung issue.
    I appreciate all the help.
    Thank you all. Marie
    djrakowski likes this.
    05-27-2018 06:18 PM
  11. scottbeamer's Avatar
    I guess after talking to my son, and explaining carrier downscaling... not the case in all situations. Videos he sends iPhone to iPhone via text msg are NOT downscaled and my Grandson proved it with same video. Has to be a Samsung issue.
    I appreciate all the help.
    Thank you all. Marie
    It's still a carrier issue. Text/MMS messages sent between iPhones are sent over iMessage.
    djrakowski likes this.
    05-27-2018 06:29 PM
  12. ABOSWORTH007's Avatar
    I guess after talking to my son, and explaining carrier downscaling... not the case in all situations. Videos he sends iPhone to iPhone via text msg are NOT downscaled and my Grandson proved it with same video. Has to be a Samsung issue.
    I appreciate all the help.
    Thank you all. Marie
    Yes iPhone to iPhone uses iMessage and it is not scaled down. I wish Android had something similar but they really don't yet. Either have him email it or use Facebook messenger or something.
    djrakowski likes this.
    05-27-2018 07:47 PM
  13. marie49's Avatar
    Thanks for the reply. Marie
    05-27-2018 07:49 PM
  14. Rukbat's Avatar
    Yes iPhone to iPhone uses iMessage and it is not scaled down. I wish Android had something similar but they really don't yet.
    We will. RCS is going to make iMessage look like yesterday's fish wrapper. Not only full-size, un-scaled-down files, but Direct Client to Client transmission - no carrier needed (for the file transfer - you'll still need carriers for the initial handshake - but maybe not even that eventually). That means, if you have the patience, sending someone a 2GB update file phone to phone, something iMessage doesn't do.
    ABOSWORTH007 likes this.
    05-28-2018 12:54 PM
  15. marie49's Avatar
    Rukbat,
    That sounds great. At 68 yrs old, hope it happens for me. Thanks.
    05-28-2018 01:14 PM
  16. djrakowski's Avatar
    At this time, RCS and iMessage support messages up to 10 MB, but iMessage offers end to end encryption for messages sent between iMessage users. There are no plans at present to support encryption over RCS.

    Edit: at least that’s what I’ve just read in the T-Mobile support forums.
    05-28-2018 01:53 PM
  17. djrakowski's Avatar
    T-Mobile, First to Launch RCS, Continues to Lead Messaging Evolution

    https://newsroom.t-mobile.com/news-a...leadership.htm
    05-28-2018 02:02 PM
  18. Dooki's Avatar
    I tried again and it played. However Video Player is still disabled. it was very small and grainy. The extension was 3gpp nothing more.
    Could this have anything to do with the fact it came from an iPhone? On my son's iphone it was full screen and beautiful. Thank you. Marie
    A friend of mine sent me a 3gpp video file, completely refused to do anything. It was 2mb and he has a Verizon phone and I have TMobile. He sent it to me on my Google voice number so the issue is on his end. The whole messaging is a GIANT mess on android. For video files I started using samsungs link sharing app. bypasses the whole issue. Just won't show it inline.
    05-28-2018 07:38 PM
  19. thecomicbookandme's Avatar
    it was really downscaled and we have same carrier.
    Try WhatsApp.
    05-28-2018 08:08 PM
  20. marie49's Avatar
    Dookie, The video came from an iPhone to my Samsung S9. We have agreed to share via email.
    Thank you everyone for the help.
    Marie
    05-29-2018 05:34 AM

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