1. TextMeMaybe's Avatar
    I posted a couple weeks back about a spam text message I received. Well I'm quite confident I didn't get a virus/malware from it, there's just that feeling in the back of my that there could be something. So I'm planning on doing a factory reset. But I have some questions:
    I see there are 2 types of factory reset, through the settings and master reset. Is the one through settings good enough?

    It says service provider apps and content will be erased. What does that mean? I'm on Sprint. How would I get it back?

    It also says the decryption key for files on the SD card will be erased. Also says you will not be able to use encrypted files on the SD card after you reset your device to factory defaults. What does that mean? Should I remove the SD card first?
    09-10-2018 03:12 PM
  2. dpham00's Avatar
    Resetting settings probably isn't enough but you can try if you want. It would just reset to factory settings and it would read your sprint sim just fine.

    With regards to the sd card, if you encrypted it then you should decrypt it before this process.

    https://forums.androidcentral.com/e?...token=NvDVoFB9
    09-10-2018 03:56 PM
  3. lucianus_luciferus's Avatar
    There are two ways to do a factory reset but as far as I know there is no difference.
    So you can do a factory reset from the settings menu or from the recovery menu.
    The easiest way is from the settings menu.
    Settings, general management, reset, factory data reset.
    This will delete everything on your phone so back up first.
    I don't know about carrier apps but all other apps you can reinstall from play store.
    And yes you need to decrypt the sd card first or you won't be able to access the files after the reset.
    09-10-2018 03:58 PM

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