Why can't I receive calls from iPhones on my S9?

[Android Central Question]

Everyone with a Samsung phone is able to call me with no problem. Everyone who calls me with an iPhone hears a recording that says that the call cannot be completed as dialed. I called Samsung and went through their trouble-shooting and they said call At&t. I called At&t and walked through their trouble-shooting, and they created a ticket. They said it was known issue that was being worked, and that they would call me back. I haven't heard from them. I was hoping that someone in this forum could help. Things I've already done: checked my blocked number list, reset network settings, checked for software update, restarted phone, and checked my service coverage.

 

[methodman89]

What happens when you call the apple phone?

 

[Gayle Lynn]

Did AT&T try resetting SIM card or shipping out a new one?

You haven't tried wiping case but next step would be best way to troubleshoot - after resetting network, then do factory reset.

 

[Jimmy Le1]

Best way is to contact yr phone carrier .
You might need a new sim .. imo

 

[mary beth hale]

Wow... Wish I could help. Have not had an issue calling or receiving calls with my Samsung and any iPhone. Been on Verizon, AT&T and Straight Talk. Very strange. Good luck.

 

[mary beth hale]

Agree that if new sim doesn't work then you should probably bite the bullet and factory reset.

 

[anon(1733)]

Guessing it’s the sim. My wife had the issue going from her iPhone to the Note 9. Problem was her old sim was connected to a iPhone still and it needed to be registered with a android device. Once we got a new sim everything worked great. No more issues.