1. Android Central Question's Avatar
    Everyone with a Samsung phone is able to call me with no problem. Everyone who calls me with an iPhone hears a recording that says that the call cannot be completed as dialed. I called Samsung and went through their trouble-shooting and they said call At&t. I called At&t and walked through their trouble-shooting, and they created a ticket. They said it was known issue that was being worked, and that they would call me back. I haven't heard from them. I was hoping that someone in this forum could help. Things I've already done: checked my blocked number list, reset network settings, checked for software update, restarted phone, and checked my service coverage.
    10-22-2018 09:02 PM
  2. methodman89's Avatar
    What happens when you call the apple phone?
    10-23-2018 05:47 AM
  3. Gayle Lynn's Avatar
    Did AT&T try resetting SIM card or shipping out a new one?

    You haven't tried wiping case but next step would be best way to troubleshoot - after resetting network, then do factory reset.
    mary beth hale likes this.
    10-23-2018 06:57 AM
  4. Jimmy Le1's Avatar
    Best way is to contact yr phone carrier .
    You might need a new sim .. imo
    10-23-2018 08:28 AM
  5. mary beth hale's Avatar
    Wow... Wish I could help. Have not had an issue calling or receiving calls with my Samsung and any iPhone. Been on Verizon, AT&T and Straight Talk. Very strange. Good luck.
    10-23-2018 09:03 PM
  6. mary beth hale's Avatar
    Agree that if new sim doesn't work then you should probably bite the bullet and factory reset.
    10-23-2018 09:04 PM
  7. anon(1733)'s Avatar
    Guessing it’s the sim. My wife had the issue going from her iPhone to the Note 9. Problem was her old sim was connected to a iPhone still and it needed to be registered with a android device. Once we got a new sim everything worked great. No more issues.
    10-23-2018 11:06 PM

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