1. john eagle's Avatar
    Samsung support have informed me that Smartswitch does not work with the later versions of Mac software. I have High Sierra 10.13.6 and it does not connect.
    I was told this was a known problem which had been passed to the app development team but they were unable to tell me how or when this problem was going to be fixed.
    I find this incredible that you cannot backup this phone to apple mac and would like to know if anyone knows what is being done to fix it.
    I have only had the phone a few weeks switching from an iPhone 6 and had I known about this I would not have bought the phone.
    Also it took me 3 phone calls to support and a visit to a service centre before they admitted this problem.
    11-08-2018 09:08 AM
  2. B. Diddy's Avatar
    I moved this from the old Galaxy Nexus forum to the S9 forum.
    11-08-2018 10:19 AM
  3. Gayle Lynn's Avatar
    Android File Transfer

    https://www.android-file-transfer.com

    Android File Transfer System Requirements
    Operating System:

    Mac: macOS Mojave 10.14, macOS High Sierra 10.13,
    macOS Sierra 10.12, Mac OS X 10.11 El Capitan, 10.10 Yosemite, Mac OS X 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6 Snow Leopard.
    11-08-2018 11:53 AM
  4. john eagle's Avatar
    Yes I have successfully used Android File Transfer to transfer photos from my Galaxy S9 to my AppleMac, however I wanted to hold a backup of my phone on my Applemac and this does not work.
    Is there another way to backup my phone to my AppleMac? I can backup to the cloud but I want a copy under my control on my PC
    11-13-2018 07:14 AM
  5. atliens's Avatar
    Samsung S9 cannot be backed up to Apple MacBook using Smartswitch-sss.png

    check to see if your software is running this. I'm on Mojave with no issues
    11-13-2018 04:40 PM

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