1. is250sp's Avatar
    My back and home buttons sometimes don't work. To fix it, I would press the "recent" button and then they will work again. How do I fix this?
    01-02-2019 07:11 AM
  2. B. Diddy's Avatar
    How often does this happen? Does it go away in Safe Mode? https://support.t-mobile.com/docs/DOC-37190
    01-02-2019 02:03 PM
  3. is250sp's Avatar
    It happens like once a day. I've just turn on Safe Mode and will see what happens. So what if it works fine in Safe Mode?
    01-02-2019 03:53 PM
  4. is250sp's Avatar
    It just happened again in Safe Mode. What can I do? It's still under warranty but I am sure if bring it in they will not be able to recreate the problem.
    01-02-2019 05:17 PM
  5. B. Diddy's Avatar
    Are there any other issues with unrecognized screen touches, especially in that lower part of the screen? Do you have a screen protector on?
    01-02-2019 06:28 PM
  6. is250sp's Avatar
    No, just those 2 buttons. And yes I have a plastic screen protector.
    01-02-2019 07:01 PM
  7. B. Diddy's Avatar
    It might be worth testing it without the screen protector.
    01-02-2019 07:40 PM
  8. krisqz's Avatar
    Do you have high sensitivity of the screen turned on in the settings?
    01-03-2019 10:50 AM
  9. is250sp's Avatar
    Do you have high sensitivity of the screen turned on in the settings?
    No it's off. I had it turned on when I used a glass screen protector, but turned it off when I switched to plastic as I didn't need it on. Let me turn it back on and test it.
    01-03-2019 11:11 AM
  10. is250sp's Avatar
    Update.....since turning on the screen sensitivity, it has only happened once.
    01-07-2019 11:14 AM
  11. krisqz's Avatar
    Update.....since turning on the screen sensitivity, it has only happened once.
    Doesn't sound so bad. Thanks for the update.
    01-07-2019 02:09 PM

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