Factory reset stuck on Shutting down

TextMeMaybe

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Oct 12, 2012
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I downloaded and installed the Pie update this morning. I wanted to do a factory reset next, so I backed up my phone with Smart Switch, then went into settings and did the factory reset. It's been at Shutting down for about 20 minutes. Any suggestions?
 

TextMeMaybe

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Oct 12, 2012
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So I was able to shut it down with the power button. After turning it back on I tried the factory reset again and this time appears to be working.